Technical Analyst

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

JOB SUMMARY: This position assists staff in Corporate Office and remote locations with technical support of desktop computers, applications and related technology. Support includes specifications, installation, maintenance and testing of computer systems and peripherals within established guidelines. The incumbent will also assist in the maintenance and testing of servers, and associated network equipment.

KEY RESPONSIBILITIES:
• Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
• Works with vendor support contacts to resolve technical problems with Desktop computing equipment and software.
• Ensure desktop computers are able to interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer Conferencing systems, application servers and administrative systems.
• Works with procurement staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• Assist staff to resolve issues with computer hardware or software components.
• Meet with clientele to discuss technical requirements, system functionality and provide required reports.
• Performs related work as assigned

KEY COMPETENCIES/QUALIFYING EXPERIENCE:
• 1 -2 years' experience supporting Windows 7, 8 or 10 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both Desktop, laptop PCs, Hard phones, printers and other required peripherals
• Experience installing software, patches, updates on Desktops, Laptops and Servers.
• Experience troubleshooting basic network, software and printing issues
• Must provide Excellent Customer Service.

SPECIAL CONDITIONS OF EMPLOYMENT:
• Incumbent must be prepared to work extended hours as required to get assigned tasks completed.
• Incumbent must be prepared to visit the office when required in the event of system failures or in the event of an urgent need to carry out key responsibilities.

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid St. Lucian National ID Card, a personal commercial bank account, and a complementary Police Certificate of Character, in addition to having the necessary academic qualifications and experience for the position that best suits you.

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