Platform Support Specialist
il y a 7 jours
SMP Support Specialist
- B2B Contract
- Project duration: 6 months minimum
- Location: Paris, France. 80% remote is possible
- Languages: English AND French proficiency are both mandatory
- Rate daily: 320-340 Euros/Day.
- Start Date:ASAP
Seeking a Support Specialist to manage L1/L2 support for the Management Platform, a key global system managing 70% of the client's maturing stock.
Key Responsibilities:
- Handle full lifecycle of L1/L2 incidents: classify, prioritize, resolve, and escalate when needed.
- Conduct post-incident analysis, suggest improvements, and update the Platform knowledge base.
- Collaborate with Business Analysts for testing new features and work across affiliates, keeping close communication with the Spirit Management Team.
Requirements:
- 3+ years in incident management within ERP (stocks, inventory, production, finance).
- Strong ERP and manufacturing knowledge, SQL, and relational database skills; experience with Service Now, Jira, and Uniface is a plus.
- Proficiency in both French and English.
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