Platform Support Specialist

il y a 7 jours


Paris, Ile-de-France Norconsulting Global Recruitment Temps plein

SMP Support Specialist

  • B2B Contract
  • Project duration: 6 months minimum
  • Location: Paris, France. 80% remote is possible
  • Languages: English AND French proficiency are both mandatory
  • Rate daily: 320-340 Euros/Day.
  • Start Date:ASAP


Seeking a Support Specialist to manage L1/L2 support for the Management Platform, a key global system managing 70% of the client's maturing stock.


Key Responsibilities:

  • Handle full lifecycle of L1/L2 incidents: classify, prioritize, resolve, and escalate when needed.
  • Conduct post-incident analysis, suggest improvements, and update the Platform knowledge base.
  • Collaborate with Business Analysts for testing new features and work across affiliates, keeping close communication with the Spirit Management Team.


Requirements:

  • 3+ years in incident management within ERP (stocks, inventory, production, finance).
  • Strong ERP and manufacturing knowledge, SQL, and relational database skills; experience with Service Now, Jira, and Uniface is a plus.
  • Proficiency in both French and English.



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