Senior SysOps Engineer
il y a 1 mois
Rattachement hiérarchique : Responsable des Services de Production (département des Services Opérationnels) au sein de l'organisation Produit & Technologie.
Objectifs principaux :
- Gérer les tâches liées aux opérations, à la conformité et à la sécurité des infrastructures sur le cloud et sur site, et assurer le fonctionnement des outils informatiques en production.
- Assurer la conformité du Système d'Information aux normes d'architecture et de sécurité, garantir la maintenance des systèmes, leur disponibilité et leurs performances, ainsi que la continuité des services dans le respect des Accords de Niveau de Service (SLA).
- Expert dans son domaine, il/elle fournit des conseils, une assistance, des formations et des alertes
Principaux domaines de responsabilité :
- Assistance et conseil dans le choix et l’utilisation des outils :
- Participer à la veille technologique et à la réalisation de Proof Of Concept (POC).
- Mise en œuvre et reporting des indicateurs pour assurer l'application des normes. Alerter en cas d'écarts. Réaliser des analyses ponctuelles.
- Transfert de compétences et assistance technique aux équipes d’exploitation et de développement, participation à leur formation.
- Intégration et acceptation des systèmes :
- Mise à jour des référentiels d'infrastructure : équipements, configuration matérielle et logiciels associés.
- Développement d'IAC, pipelines d'infrastructure, automatisation des déploiements.
- Implémenter les règles conformément aux standards de sécurité et d'architecture ITS, en respectant les contrats de service. Documentation, promotion et contrôle de leur efficacité.
- Assurer le bon fonctionnement des outils ou systèmes sous sa responsabilité.
- Vérifier l'acceptation des nouvelles livraisons de services et de composants dans l'environnement de production.
- Vérifier l'observabilité pertinente, le plan de sauvegarde et de reprise après sinistre.
- Gérer l'accès aux outils et systèmes selon les règles de réseau et de sécurité ITS.
- Opérations et continuité de service :
- Gérer les diagnostics d'incidents ou défauts suite aux demandes internes.
- Suivi des performances et analyses, mise en œuvre de mesures pour améliorer la qualité et/ou la productivité des outils, systèmes et services.
- Surveillance des services métier et alertes proactives.
- Gérer les plans de reprise et contrôler l’efficacité de la réversibilité des changements prévus.
- Conformité & Sécurité :
- Gérer les rôles d'accès et permissions.
- Gérer les déploiements, les mises à jour et la mise à niveau des systèmes et logiciels.
- Gestion des performances, seuils d'alerte et ajustement des services techniques et des ressources.
- Participer aux plans de remédiation et aux actions de maintenance corrective en garantissant la sécurité et la qualité.
- Proposer des améliorations pour optimiser la stabilité, la résilience et la sécurité des ressources de production.
- Gestion des capacités et FinOps :
- Gestion des capacités techniques (plan d'évolution de l'infrastructure et gestion des besoins).
- Dimensionnement adéquat et optimisation des coûts.
- Support aux nouvelles initiatives :
- Conseil en amont des projets et suivi de la production en aval.
- Vérification de la conformité aux exigences OPS.
- Validation des ordres de travail et vérification de leur bonne exécution.
Relations internes et externes :
- Interne : Division IT : Services d’Opérations, Ingénierie Logicielle, Architecture, Sécurité IT.
- Externe : Sous-traitants, fournisseurs de cloud, éditeurs de logiciels et autres prestataires.
Profil :
Expérience professionnelle : Minimum 4 ans d'expérience professionnelle, idéalement au moins 1 an dans un rôle similaire.
Formation / Certifications : Master en Informatique.
Langues : Maîtrise de l'anglais oral et écrit.
Compétences techniques :
- Expertise en opérations et déploiement/migration cloud : IAAS/PAAS sur AWS, sur site, GCP est un plus. Domaines techniques : Linux, serveurs x86 vmware, katello/foreman, EC2 avec SSM, IBM AIX. Stockage : Purestorage, Netapp, Fsx, EBS, EFS, S3. Sauvegarde : Bacula, Tivoli Spectrum Protect (Rman est un plus), AWS Backup.
- Middleware : Apache, Docker, Openshift / Kubernetes, Bash, Python, Ansible, Terraform, GitLab, CI GitLab, Dynatrace, Zabbix, Splunk.
Caractéristiques personnelles :
- Expérience avérée dans la gestion des exigences en production.
- Capacité à comprendre les enjeux métier liés aux services IT.
- Capacité à traiter une grande variété de problèmes et à identifier les priorités.
- Esprit d'amélioration continue, efficacité collective.
- Capacité à concilier contraintes techniques et financières.
- Sens du service rendu aux utilisateurs finaux.
Compétences majeures pour réussir :
- Expertise opérationnelle des systèmes d'infrastructure en production.
- Architecture, sécurité, conformité.
- Capacité à diagnostiquer, analyser, automatiser et établir des rapports.
- Gestion des capacités, dimensionnement et optimisation des coûts.
- Maintien des niveaux de disponibilité et de continuité conformément aux Accords de Niveau de Service : qualité de la surveillance, des alertes, des analyses et des rapports.
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