Commissioning & Service Team
il y a 6 jours
About our company:
OCEM AIRFIELD TECHNOLOGY, based in Bologna, Italy, is a global leader in airfield ground lighting and control and monitoring systems (www.ocem.com).
OCEM designs, manufactures and installs airfield ground lighting and control and monitoring systems for commercial and military airports and heliports. In the early 2000s, OCEM pioneered airfield product lines incorporating reliable, energy-efficient LED technology. Today, the company continues to help airports make the switch from halogen, and draws on its legacy of LED to drive other changes toward sustainability, safety and reduction in power consumption. OCEM Airfield Technology also controls Augier Energy (established in 1954, Nice, France); Multi Electric (established in 1917, Chicago, USA); and ITS (established in 2010, Suzhou, China). Its AGL solutions can be found in more than 1,000 airports on six continents. The company is part of Aretè & Cocchi Technology, an industrial technology group dedicated to innovation, technology and growth (www.aretecocchitechnology.com).
We are: innovative, passionate, international, people-oriented, and focused on long-term growth and excellence.
About the role:
The Service Engineer is responsible for:
- field start-up and commissioning support for our products. This will include supporting customers by isolating defects in the field or via in-house testing, and troubleshooting by phone, email or on-site.
- solving problems and setting deadlines to ensure work is completed efficiently, on time and under budget; identifying solutions; and suggesting improvement methods and techniques.
- will further support OCEM’s Project Managers with product life cycle, development, testing, troubleshooting and installation.
- Additional duties shall include: coordinating AGL maintenance activities in the field, evaluating and planning unscheduled activities for electrical works as requested by airport operations, and contributing to senior-level relationship with airport operations team.
- Listens to the ‘Voice of the Customer’ (VOC) from the field and draws indications from it to identify criticalities and opportunities for both the Commercial and Engineering Area;
- Technical-commercial visits to the customer in support of the sales area manager
- Conducting training at the head quarter or the end customer
- Have good adaptability and know how to work in different and multicultural environments
- Travel mainly in French-speaking areas (Europe and Africa)
The role involves significant travel, which is estimated at up to 70 % of time spent
About the profile
The ideal candidate will:
- Have a good understanding of and experience in working as part of a services team
- Have about 3 years of experience as a field technician, ideally in an airfield/airport context
- Be fluent in French and English, both spoken and written. Knowledge of other languages a plus as additional assignments may arise in other markets
- Be a confident, customer-focused, service-minded and target-oriented problem solver
- Be flexible and a team player with good interpersonal skills
- Have a European Passport
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