Service & Support Engineer

il y a 3 jours


ÎledeFrance, France Yokogawa Electric Corporation Temps plein
INGENIEUR SERVICES SYSTEMES BACK OFFICE (H/F) :

Fluent French language is mandatory / Langue française courante exigée

Localisation : Vélizy Villacoublay (78)

Finalité de l'Emploi :

Participe au bon fonctionnement des systèmes sur nos bases installées en prenant en charge les demandes des clients liées aux systèmes et aux solutions installées.

Description et Responsabilités exercées :

  • Prendre les astreintes et assistances téléphoniques (24/24 et 7/7) prévues dans nos contrats de maintenance, dans le respect du planning d'astreintes prédéfini (rotations entre Ingénieurs « Hotline »)
  • Enregistrer les calls d'astreinte des clients y compris ceux traités par les Ingénieurs Services Systèmes « Région »
  • Traiter les calls d'astreinte des clients
  • Intervenir le cas échéant sur les sites industriels pour dépanner dans les délais prévus aux contrats de maintenance
  • Participer aux réunions hebdomadaires d'astreinte
  • Remonter les demandes à caractère commercial aux collègues concernés
  • Participer ponctuellement à des missions d'installation, de mise sous tension et d'essais de démarrage des systèmes et solutions
  • Reporter au Team Leader Services systèmes (management indirect) pour l'organisation opérationnelle de ses activités au quotidien (la planification et les affectations des astreintes et des interventions sont faites par le Team Leader Services systèmes)
  • Contribuer au partage des connaissances et retours d'expérience avec l'équipe.
  • Contribuer au développement, des outils, procédures et projets internes.

SSE et Compliance
  • Signer des Plans de Prévention des Risques sur les sites industriels de nos clients (dispose d'une délégation de pouvoir du Directeur Général)
  • Intervenir (en particulier pour dépannage) sur des équipements potentiellement sous tension (en Basse Tension) chez les clients, et faire des essais de bon fonctionnement sur ces équipements,
  • Intervenir dans des locaux chez les clients potentiellement au voisinage de la Haute Tension,
  • Test et diagnostic du matériel défaillant Yokogawa reçu dans le cadre du support client
  • Respecter et faire respecter les règles Santé / Sécurité / Environnement, en vigueur dans le Groupe
  • Entrer sur des sites SEVESO incluant des risques chimiques et locaux techniques (environnement électrique).
  • Respecter les exigences Qualité (basées sur ISO 9001), & HSE (basées sur ISO 45001, MASE et ISO 14001)
  • Effectuer toutes les formations (dont e-learning) demandés par le groupe pour maintenir ses connaissances SSE, compliance
  • Signaler toute situation d'accident ou de presque-accident
  • Respecter les règles et procédures (code de conduite, règlement intérieur, qualité, sécurité, règles internes, autorisations, frais, véhicule)
  • Participer aux Audits internes et externes
  • Être à jour des habilitations, brevets, permis et passeports (pour les déplacements à l'étranger)
  • Coordonner, participer et signer les plans de prévention et d'analyse de risques HSE sur les sites clients
  • Avoir les EPI complets sur site et vérifier leur état
  • Effectuer un retour d'expérience HSE régulier et/ou après chaque projet (partage en réunion de service et l'indiquer dans le compte rendu)

Qualifications : (Diplômes, certifications)
  • BTS CIRA ou Informatique avec 5 ans d'expérience minimum
  • Ecole d'Ingénieurs ou Bac +5 en Automatique ou Informatique Industrielle

SSE : (Habilitations, permis)

  • Permis de conduire B
  • Habilitations électriques H0, H0V, B2, B2V, B2V Essai, BE Essais, BR, BC
  • Habilitation Sécurité des Entreprises Extérieures (Chimique) N2,
  • Habilitation ATEX niveau 1

Aptitudes médicales : Apte aux travaux électriques, Apte à intervenir sur site chimique

Compétences requises :

Compétences Techniques : (Outils, expertises techniques, logiciels)
  • Compétences en Systèmes numériques de contrôles commande (Hard + Soft) ou automates et supervision
  • Compétences en réseaux informatiques industriels et en Cybersécurité
  • Prévention et maîtrise des risques selon la liste des postes à risques
  • Bon niveau d'anglais technique (lu, écrit, parlé)
  • Maintenance des systèmes, réseaux informatiques et cybersécurité industriels
  • Electricité basse tension

Compétences Comportementales :
  • Excellente communication et qualités d'écoute client
  • Force de proposition
  • Ouverture d'esprit en cas de difficulté (panne, perte de production)
  • Esprit logique, de déduction et de synthèse
  • Précision et rigueur technique
  • Flexibilité
  • Disponibilité

Not just a job, but a career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Diverse, Equitable & Inclusive culture

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process
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