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Customer Support Engineer
Il y a 2 mois
Customer Support Engineer -Juniors and Seniors
We are looking for good profile for CSE (Customer Support Engineer).
English and French.
Permanent Role
Offer & Work Location: Toulouse France
Onsite
Task details:
• Reception of Customer questions (data collection)
• Issue an acknowledgment of receipt by planning and communicating a possible response date to the customer (important to ensure that this date is kept)
• 1 person is responsible for internal dispatch of subjects (planning)
• Monitor the schedule and challenge the different departments to meet the set deadlines
• Carry out the technical analysis, contact and obtain the support of the different departments to be involved, in the event that your technical knowledge and research cannot provide a response, challenge these actors to obtain a clear technical response within the allotted time.
• Draft and coordinate the validation of documentation by technical experts and authorities (RDAF or other documents)
• Draft the final technical response, ensure the technical content and issue the response to the client in the TechRequest tool.
• Undertake regular audits in accordance with quality control regulations.
Qualifications and Skills:
• Bac+2/3 training (BTS or professional license type) in the aeronautics field,
• At least 3 years of experience in the field of aircraft airworthiness,
• Knowledge of aircraft documentation (on programs)
• Ease of communication / sense of teamwork,
• These positions require good organization and involvement on the subjects
• Knowledge of tools: APS (a plus), SAP-PCS, TechRequest, Aircam, Aspect, WISECAP,
• Be a source of suggestions to improve processes and productivity
• Master written and spoken English.
