Software Support Specialist

il y a 5 jours

ÎledeFrance, France Diabolocom Temps plein
Diabolocom empowers organizations worldwide to build brand loyalty and drive sales growth worldwide.

Our innovative cloud-based solution leverages AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high callvolumes, and provide phone numbers worldwide.

Our comprehensive range of AI services, developed exclusively for customer relations, elevates data quality and automates tasks using our unique, proprietary technology. Integrated into our cloud contact center solutions, these services are accessible via APIs in various languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

First things first: what is this role about?

At Diabolocom we believe that no one is better suited than the Support team to talk about this role. We asked our team to describe us what their day-to-day is really like, and here is a short version of what they said."This isn't a typical Support Specialist role"

The Support team is a small fast-paced group at the heart of Diabolocom. Our solution is rich and reaching proficiency takes time. Each client the team talks to has a unique problem to solve that requires comprehension, troubleshooting skills, methodical thinking and good communication skills. There is no daily routine. Customer relationship is essential for us and we will take care of you as well as you will take care of our clients

As a Software Support Specialist, you will join the Support division and you will work in collaboration with Thomas, Head of Support and alongside Ahmed and Sofien.

Your missions:

• Handling of support tickets at level 2 and level 3 (by phone and ticketing tool)

• Analysis, classification and prioritization of tickets through a methodical approach

• Direct resolution of classic cases (templated responses, redirection to FAQ)

• Analysis of technical tickets through available logs, database, and diagnostic tools

• Collaboration with technical teams (Software Engineering, DevOps and Project Management)

• Resolution follow-up with clients, in sync with the Product and Tech teams

• Maintenance of our knowledge base and documentation

• Because sharing is caring, we expect you to share your knowledge with your team

• Our stack: Freshdesk, Jira, Homer, Putty, Pagent

Qualifications:

• Proven experience in a customer support role, preferably in the software or technology sector.

• Practical knowledge of ticket management tools and CRM systems.

• Great sense of service

• Curiosity and autonomy

• Excellent oral and written communication skills in French and in English

• Bachelor's degree in business management, computer science, or a related field, or equivalent experience.

Big plus:

• Fluency in German, Spanish or Italian

• Knowledge of web technologies (Browsers and development tools, SQL, JSON/Rest, HTML/Javascript, programming language, )

Wait a second Life's a two-way road

First, here are some of the things our team members enjoy, including:

• Working in a stimulating environment with a mix between interpersonal capacities and technical ones

• Having a job that makes sense in a proactive and friendly team

• Being part of a team where everyone has a voice and can have an impact

• Using a variety of tools such as Freshdesk, Jira, Putty, Pagent

Also, here is another list of what you'll enjoy at Diabolocom:

• You'll have a three-week onboarding to get to know our product, our teams and our culture

• You'll have the chance to work in a multicultural environment

• You'll have first choice IT equipment

• Our office is based right in the heart of Paris, 100 meters from the Opera Garnier

• Team building events : Athens, Meribel, Ibiza, Porquerolles what's next?

• Be part of a company at a key moment of its growth, with lots of opportunities

• You'll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organisation

Does this opportunity appeal to you?

Let's talk We are curious people and can't wait to meet you

Recruitment process

• Call or visio with a Talent Acquisition Manager

• Use Case

• Visio with Thomas, our Head of Support

• On-site interview with the team

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.

  • Tier 1 - Support Specialist

    il y a 4 semaines

    Île-de-France, France Odaseva Temps plein

    Founded in 2012, Odaseva is a scale-up specializing in data security solutions for Salesforce customers. Leveraging our deep technical expertise, we help businesses protect and secure their most valuable asset: data.Our platform and tools empower data-driven organizations to combat evolving threats, maintain operational integrity, and comply with data...

  • Senior Systems Engineer III

    il y a 5 jours

    Île-de-France, France Axway Software SA Temps plein

    OverviewIn 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new IAM Specialist to join Axway's family. Are you ready? Join us now!!Together, we can. Together, we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform...

  • IT Support Engineer

    il y a 4 semaines

    Île-de-France, France Exclusive Networks Temps plein

    EXCLUSIVE NETWORKS| IntroductionExclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and...

  • Senior Software Engineer

    il y a 5 jours

    Île-de-France, France LinkedIn Job Wrapping Temps plein

    Who are we Artefact is a new generation of data consulting firm with more than 1,200 employees in 19 countries dedicated to supporting our clients' transformation.We offer a wide range of data-driven solutions, which we adapt to our clients' specific needs, from AI projects to automate internal processes at every stage of their value chain, to the...

  • Senior Software Engineer III

    il y a 5 jours

    Île-de-France, France Axway Software SA Temps plein

    OverviewIn 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new C/C++ Developer to join Axway's family. Are you ready? Join us now!!Together, we can. Together, we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform...

  • Senior Software Engineer

    il y a 4 semaines

    Île-de-France, France LinkedIn Job Wrapping Temps plein

    Who are we Artefact is a new generation of data consulting firm with more than 1,200 employees in 19 countries dedicated to supporting our clients' transformation.We offer a wide range of data-driven solutions, which we adapt to our clients' specific needs, from AI projects to automate internal processes at every stage of their value chain, to the...

  • Software engineer React

    il y a 3 semaines

    Île-de-France, France SOFTEAM Temps plein

    SOFTEAM Group propose des activités de services et de conseils dans votre secteur : L’ASSURANCESofteam est la marque de Conseil et des Services de Docaposte (éditeur de confiance Numérique) faisant partie du Groupe LA POSTE. C’est aussi une agence digitale (Softeam Agency) et un organisme de formation (Softeam Institute). Depuis près de 30 ans,...

  • Component Owner Software

    Il y a 3 mois

    Île-de-France, France Centum T&S Temps plein

    Depuis plus de 30 ans, CENTUM T&S apporte conseil et expertise à ses clients dans le domaine de l'électronique embarquée. Nous offrons une large gamme de services d'ingénierie de conception de systèmes électroniques embarqués aux clients mondiaux pour les aider à réaliser des produits et des sous-systèmes complexes.Nous recrutons pour le...

  • Software Engineer C# C++ Python

    il y a 5 jours

    Île-de-France, France AbD Serotec Temps plein

    Join Saber Bio (a Bio-Rad company) as a passionate and skilled Software Engineer, working on cutting-edge projects in the heart of Paris! As part of the Life Science Group, you will design, develop, and refine groundbreaking life science products that drive scientific discovery, accelerate drug development, and enhance precision medicine. Using a blend of...

  • Treasury Systems Support Specialist

    il y a 4 semaines

    Île-de-France, France EssilorLuxottica Temps plein

    EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, optical products, and eyewear. Our mission is to help people around the world "see more and be more." We are committed to driving innovation and transforming the optical industry. We are seeking a dedicated Treasury Systems Support Specialist to join our...

  • Software Engineer

    il y a 4 jours

    Île-de-France, France Akeneo Temps plein

    Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the...

  • Developer Experience Software Engineer

    il y a 5 jours

    Île-de-France, France AXA Group Temps plein

    DescriptionJoin our Group Data, AI & Innovation (GDAI) department, specifically the Software and AI Engineering team based in France or Spain. Reporting to the Group Developer Experience Lead, you will: Automate Security/Development SDLC Processes: Implement automation for cybersecurity processes within the software development lifecycle. Develop and...

  • Software Engineer

    il y a 5 jours

    Île-de-France, France Wiremind Temps plein

    Since 2014, Wiremind has positioned itself as a tech company transforming the world of transport and events with a 360° approach combining UX, software, and AI.Our expertise lies primarily in optimizing and marketing our clients' capacity. We work on various projects such as ticket forecasting and pricing, 3D optimization of air freight or scraping...

  • Ingénieur Qualité Projet

    il y a 5 jours

    Île-de-France, France Expleo Group Temps plein

    En savoir plusSoyez vous-même.Devenez qui vous voulez.Acteur mondial de l'ingénierie, de la technologie et du conseil, Expleo accompagne des entreprises reconnues dans leur innovation afin d'accélérer leur réussite.Nous nous appuyons sur plus de 40 ans d'expérience dans le développement de produits complexes, l'optimisation des...

  • Ingénieur Support Reseaux L2 H/F/X

    il y a 5 jours

    Île-de-France, France ATOS FRANCE Temps plein

    Bienvenue chez Eviden, acteur clé du numérique de prochaine génération et leader mondial du cloud, du calcul avancé et de la sécurité ! Eviden opère dans tous les secteurs d'activités, et fait rayonner son expertise sur l'ensemble du continuum numérique. Nous rejoindre, c'est à la fois une opportunité exaltante de contribuer au futur...

  • Java Software Developer

    il y a 5 jours

    Île-de-France, France Nasdaq Temps plein

    About NasdaqNasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported, and empowered. We are a Hybrid-First work...

  • Ingénieur support et administration cluster de stockage HPC H/F/X

    il y a 5 jours

    Île-de-France, France ATOS FRANCE Temps plein

    Bienvenue chez Eviden, acteur clé du numérique de prochaine génération et leader mondial du cloud, du calcul avancé et de la sécurité ! Eviden opère dans tous les secteurs d'activités, et fait rayonner son expertise sur l'ensemble du continuum numérique. Nous rejoindre, c'est à la fois une opportunité exaltante de contribuer au futur...

  • Software License Manager

    il y a 5 jours

    Île-de-France, France Thales Temps plein

    QUI SOMMES-NOUS ?Construisons ensemble un avenir de confianceThales est un leader mondial des hautes technologies spécialisé dans trois secteurs d'activité : Défense & Sécurité, Aéronautique & Spatial, et Cybersécurité & Identité numérique. Il développe des produits et solutions qui contribuent à un monde plus sûr, plus respectueux de...

  • Consultant support production

    Il y a 3 mois

    Île-de-France, France ELLIPSE DIGITAL Temps plein

    Qui sommes-nous ?Ellipse Digital, implanté en France, est une filiale d’Ellipse Group et apporte, entre autre son expertise technologique à Ellipse Projects, mais également son expertise et ses offres de conseil à ses clients.Ellipse Digital se focalise autour de quatre axes majeurs :Le secteur Banque Finance AssuranceLes Smart Territories,Le secteur...

  • Software Engineer

    il y a 4 semaines

    Île-de-France, France Akeneo Temps plein

    Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the...