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Super-Puma helicopters Product Support Manager
Il y a 3 mois
Job Description:
Airbus Helicopters is looking for a Super-Puma helicopters Product Support Manager (f/m) to join our Technical Support Center Commercial Department based in Marignane, France.
You will be part of a team supporting Super-Puma Helicopters Customers part of our scope of intervention (Western Europe,Eastern Europe, Africa, Middle-East,Asia...).
Your working environment:
Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.
How we care for you:
Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.Individual development: Great upskilling opportunities and development prospects with unlimited access to e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Your challenges: Main missions are as follows: Be the prime technical point of contact for Customers part of your portfolio. Provide most reactive and efficient answers to Customers' technical requests aiming to keep the Customer operating safely and ensuring his mission success Steer the request treatment by defining a proper resolution action plan and liaising with proper Airbus Helicopters stakeholders (technical support experts, technical data focal points, logistics managers, design office, ...) Target operational excellence and high level of Customer satisfaction by mastering operational routines in accordance with technical request treatment performance criteria (Turn Around Time, On Time Delivery,...) Continuously exchange with Customers of your portfolio thanks to periodical technical review meetings/conference calls to strengthen the Customer technical relationship Ensure technical support to other internal Departments upon request (Logistic, Warranty, Offers, Technical Data , Maintenance Repairs & Overhaul, Technical representatives,...) including support to treatment of Customer complaints and non-quality issues. Contribute to the technical support community continuous awareness by supporting technical webinars, On the Job Training or other initiatives under the lead of the Product Technical Referent Support reporting activities towards management (KPIs status & analysis, technical hot topics, incidents notification, gazette...) as per Product Technical Referent requests Contribute to the consolidation of the technical return of experience and support design evolution in relationship with technical support return of experience organization Participate to Technical Support Center continuity of service during facility closure period and out of the office hours including week-end and bank holidays in agreement and coordination with other team members Report in service incidents to technical support expert for technical advisory and In Service Incident Report handling This role will involve some travel for business and as such you must be able to travel accordingly.Your profile:You will have the following skills and experience: Education to an engineering degree in Mechanics or technician level with significant operational experience Knowledge of PART 145, PART M, PART 21, PART66 rules and associated procedures Some years of professional experience on Super-Puma helicopters, preferably in close contact with operations Very good general technical knowledge of helicopters Good awareness over Airbus Helicopters Germany organization and processes Knowledge of technical support tools (Orion, WebTEK, Tipi,...), design office tools (B-Flow, SCDM, CHILD NEO,...) and standard office tools Experience in dealing with Customer relations High level of Customer service Willingness to learn, curious Team player Pro-active, goal-oriented and autonomous way of working Skilled in indirect/transversal management aspects Good intercultural knowledge and international experience beneficial Overall agility and global resilience Language skills : Intermediate level of English Advanced level of French German knowledge would be an asset This position requires a security clearance or will require being eligible for clearance by the recognized authorities. Not a 100% match? No worries Airbus supports your personal growth with customized development solutions. Take your career to a new level and apply online nowThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company:Airbus Helicopters SAS
Employment Type:Permanent
-------Classe Emploi (France): Classe F11
Experience Level:Professional
Job Family:Customer Eng.&Technical Support&Services
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
