Client delivery lead

Kraken is the technology tentacle of the Octopus Energy Group.

Kraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world. Current clients are both the Octopus Energy Retail businesses around the world as well as external clients such as Good Energy, Plenitude, Origin, EDF, E.ON & Queensland Energy - with many more expected to join over the next few years

What we do

We have been licensing Kraken for over 3 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working.
Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
You will be joining the client delivery team with Kraken working to support European clients through either migration journeys or on the in-life client relationship. The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client.
The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

What you will do

Managing the relationship with client counterparts, being the first point of contact for tech development and issue resolution.
Triaging incoming requests and communicating client priorities to the right domains in the development team.
Summarising and articulating client needs, considerations, timelines, etc internally to enable the execution of client platform maturity.
Supporting the client meeting their business needs via the delivery of tech.
Supporting the engineering team to deliver product features
Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform
Over time, this role can evolve to cover other clients and regions, i.e .France, Spain, Portugal, Germany or Greece.

We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change. You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
Key Skills that are needed
Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively.

Curiosity and initiative: If you have an eye for detail, enjoy self learning and aren't afraid to "try and see" then this is the job for you. Supported by a fab team this is an independent role where success relies on you trusting your gut and taking initiative.

Time Management:We need to get back to clients quickly. This is self managed - you should feel confident following up on actions, responding to the client and chasing the supporting team for answers in a timely manner.

Confident Communication: Confident to communicate the Kraken way of thinking and to provide updates on feature developments. Can lead meetings and drive forward the development strategy within your domain. Can build supporting slides, gantt charts, flow diagrams to aid this. Able to push back as well as champion client needs.
Experience/Qualifications needed
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Strong agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
Time management and a get-stuff-done attitude
Consulting experience is a plus
Fluent English + French required
For this position in France, 2 on-site days in our Paris office are planned so we look after people who can attend this rythm
Wondering what the salary is for this position? Ask us
During our initial contact, this is something we always bring up, because we really want to match your experience with the right salary. The reason we don't talk about it here is that we have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit
Octopus Energy has a unique culture: we won the award for Best Company to Work For in 2022, on Glassdoor UK we were voted one of the 50 Best Places to Work in 2022 and our CEO, Greg, recorded a podcast about our culture and how we empower our employees. In France, we were awarded the Happy at Work label, and ranked eighteenth out of a total of 1,675 structures in the category of companies where employees find the most meaning.

We are an organization where people learn, decide and build faster. Where they work autonomously, with extraordinary people, on innovative projects. Employee profit-sharing, flex-office, excellent health insurance, soft mobility package, payment of part of the "pass navigo" (public transport pass) above the legal minimum, and even vacation days...we want your investment to be rewarded by benefits you really care about

At Octopus, we're looking for people who are genuinely caring and empathetic. Equal opportunities are important to us, and we're committed to providing an inclusive and fair working environment. We invite you to apply, whatever your age, gender, marital status, color, disability, pregnancy or parenthood, origin, religious beliefs or sexual orientation.

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