Customer Support Desk
il y a 3 jours
Dans le cadre de notre croissance, nous recherchons un Customer Support Desk pour renforcer notre équipe de support client.En tant que Customer Support Desk, vous serez le point de contact privilégié pour nos clients. Vos missions incluront :Gérer et traiter les demandes clients par téléphone, e-mail ou via notre portail dédié.Diagnostiquer et résoudre les incidents techniques liés à nos solutions (logiciels, matériels, services).Escalader les problématiques complexes aux équipes internes (R&D, technique).Assurer un suivi rigoureux des tickets ouverts dans l?outil de gestion des incidents (ServiceNow ou équivalent).Communiquer de manière proactive avec les clients pour les tenir informés de l?avancement de leurs demandes.Produire des rapports réguliers sur les performances du support et les incidents récurrents.Identifier et proposer des axes d?amélioration pour les processus de support.Collaborer avec les équipes techniques pour enrichir la base de connaissances.Participer à la formation des nouveaux membres de l?équipe ou des clients sur nos solutions.Profil candidat:Bac+2 minimum en informatique, systèmes d?information ou équivalent.Une première expérience (1 à 3 ans) dans un poste similaire, idéalement dans un environnement B2B.
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Service Desk Operator
il y a 2 heures
Strasbourg, France Glocomms Temps pleinAs a Service desk operator you will be,Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agentRecording incidents and requests in the Service Management Tool.Logging all relevant incidents/service request details allocating categorization and priorization codes.Making an initial assessment and diagnose of...
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Service Desk Operator
il y a 1 semaine
Strasbourg, France Brayton Global Temps pleinWe are currently looking for several Service Desk Operator for a prestigious client in Strasbourg, France (on-site work ). DESCRIPTION Job Description Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent Recording incidents and requests in the Service Management Tool. Logging all relevant...
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Service Desk Operator
il y a 1 semaine
Strasbourg, France Brayton Global Temps pleinWe are currently looking for several Service Desk Operator for a prestigious client in Strasbourg, France ( on-site work ). DESCRIPTION Job Description Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent Recording incidents and requests in the Service Management Tool. Logging all relevant...
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Service Desk Operator
il y a 1 semaine
Strasbourg, France Brayton Global Temps pleinWe are currently looking for several Service Desk Operator for a prestigious client in Strasbourg, France (on-site work).DESCRIPTIONJob DescriptionReceiving calls and emails, first-line customer liaison: service desk agent, incident and request agentRecording incidents and requests in the Service Management Tool.Logging all relevant incidents/service request...
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Service Desk Operator
il y a 1 semaine
Strasbourg, France Brayton Global Temps pleinWe are currently looking for several Service Desk Operator for a prestigious client in Strasbourg, France (on-site work).DESCRIPTIONJob DescriptionReceiving calls and emails, first-line customer liaison: service desk agent, incident and request agentRecording incidents and requests in the Service Management Tool.Logging all relevant incidents/service request...
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Service Desk Operator
il y a 1 semaine
Strasbourg, France Brayton Global Temps pleinWe are currently looking for several Service Desk Operator for a prestigious client in Strasbourg, France ( on-site work ). DESCRIPTION Job Description Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent Recording incidents and requests in the Service Management Tool. Logging all relevant...
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Service Desk Operator
il y a 3 jours
Strasbourg, France Glocomms Temps pleinGlocomms are working with an IT consultancy who are currently looking for a Service Desk Operator to join them on a long term freelance mission. You will play a crucial role in large-scale transformation projects that impact millions of EU citizens. Start Date: ASAP Contract Length: 6 months renewable Location: Strasbourg Language: English (Any EU official...
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Service Desk Operator
il y a 4 jours
Strasbourg, France Glocomms Temps pleinGlocomms are working with an IT consultancy who are currently looking for a Service Desk Operator to join them on a long term freelance mission. You will play a crucial role in large-scale transformation projects that impact millions of EU citizens.Start Date: ASAPContract Length: 6 months renewable Location: StrasbourgLanguage: English (Any EU official...
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Service Desk Operator
il y a 4 jours
Strasbourg, France Glocomms Temps pleinGlocomms are working with an IT consultancy who are currently looking for a Service Desk Operator to join them on a long term freelance mission. You will play a crucial role in large-scale transformation projects that impact millions of EU citizens.Start Date: ASAPContract Length: 6 months renewable Location: StrasbourgLanguage: English (Any EU official...
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Service Desk Operator
il y a 3 jours
Strasbourg, France Glocomms Temps pleinGlocomms are working with an IT consultancy who are currently looking for a Service Desk Operator to join them on a long term freelance mission. You will play a crucial role in large-scale transformation projects that impact millions of EU citizens. Start Date: ASAP Contract Length: 6 months renewable Location: Strasbourg Language: English (Any EU...
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Service Desk Operator
il y a 3 jours
Strasbourg, France Glocomms Temps pleinGlocomms are working with an IT consultancy who are currently looking for a Service Desk Operator to join them on a long term freelance mission. You will play a crucial role in large-scale transformation projects that impact millions of EU citizens. Start Date: ASAP Contract Length: 6 months renewable Location: Strasbourg Language: English (Any EU...
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Service Desk Operator
il y a 1 jour
Strasbourg, France Glocomms Temps pleinGlocomms are working with an IT consultancy who are currently looking for a Service Desk Operator to join them on a long term freelance mission. You will play a crucial role in large-scale transformation projects that impact millions of EU citizens. Start Date: ASAP Contract Length: 6 months renewable Location: Strasbourg Language: English (Any EU...
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IT Support and Service Desk Operator
il y a 3 jours
Strasbourg, France Glocomms Temps pleinGlocomms are working with an IT consultancy who are currently looking for a Service Desk Operator to join them on a long term freelance mission. Contract Length: 6 months renewable Language: English (Any EU official language a plus) Serve as a service desk agent, handling incidents and requests. Record incidents and requests in the Service Management...
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IT Support and Service Desk Operator
il y a 3 jours
Strasbourg, France Glocomms Temps pleinGlocomms are working with an IT consultancy who are currently looking for a Service Desk Operator to join them on a long term freelance mission. Contract Length: 6 months renewable Language: English (Any EU official language a plus) Serve as a service desk agent, handling incidents and requests. Record incidents and requests in the Service Management...
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IT Support and Service Desk Operator
il y a 1 jour
Strasbourg, France Glocomms Temps pleinGlocomms are working with an IT consultancy who are currently looking for a Service Desk Operator to join them on a long term freelance mission. Contract Length: 6 months renewable Language: English (Any EU official language a plus) Serve as a service desk agent, handling incidents and requests. Record incidents and requests in the Service Management...
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Glocomms | Service Desk Operator
il y a 4 jours
strasbourg, France Glocomms Temps pleinGlocomms are working with an IT consultancy who are currently looking for a Service Desk Operator to join them on a long term freelance mission. You will play a crucial role in large-scale transformation projects that impact millions of EU citizens.Start Date: ASAPContract Length: 6 months renewable Location: StrasbourgLanguage: English (Any EU official...
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IT Support and Service Desk Operator
il y a 2 jours
Strasbourg, France Getronics Temps pleinDo you enjoy resolving IT challenges in a multicultural environment? We are looking for a Service Desk Operator who excels at user support and problem-solving to support European Institutions with IT services. Here’s what you’ll be doing: You will be the first point of contact for users across Europe, handling calls and emails with a focus on...
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IT Support and Service Desk Operator
il y a 1 jour
Strasbourg, France Getronics Temps pleinDo you enjoy resolving IT challenges in a multicultural environment? We are looking for a Service Desk Operator who excels at user support and problem-solving to support European Institutions with IT services. Here’s what you’ll be doing: You will be the first point of contact for users across Europe, handling calls and emails with a focus on...
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1st Line It Support Analyst
il y a 3 jours
Strasbourg, France Getronics Temps pleinDo you enjoy resolving IT challenges in a multicultural environment? We are looking for a Service Desk Operator who excels at user support and problem-solving to support European Institutions with IT services. Here’s what you’ll be doing: You will be the first point of contact for users across Europe, handling calls and emails with a focus on providing...
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Service Desk Operator
il y a 2 jours
Strasbourg, France Getronics Temps pleinDo you enjoy resolving IT challenges in a multicultural environment? We are looking for a Service Desk Operator who excels at user support and problem-solving to support European Institutions with IT services.Here’s what you’ll be doing:You will be the first point of contact for users across Europe, handling calls and emails with a focus on providing...