Customer Integration Analyst

il y a 3 jours

IssylesMoulineaux, France Geopost Temps plein

About Geopost

Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home delivery services with Pickup, the densest parcel shop and locker network in Europe and is also expanding temperature-controlled solutions for food and healthcare business. In a world of acceleration and transformation, Geopost engages and embraces new e-commerce territories with ESW via Asendia, epicery and Pourdebon.com.

With 57,000 employees, Geopost endeavors to make commerce more convenient, profitable and sustainable for their customers and communities. Committed to becoming an international reference in sustainable delivery, Geopost is the first global delivery company to have its roadmap to Net Zero by 2040 approved by the Science Based Targets initiative (SBTi).

Part of the La Poste group, Geopost generated a €15.7 billion revenue and delivered 2.1 billion parcels worldwide in 2023.


Job Overview

To better support onboarding and integration of key multi-BU customers, Geopost has built a common IT API platform for customers integration. The central Customer Integration team is responsible for global customers integration and support in building aligned solutions and services.


We are looking for a Customer Integration Analyst to support the project in a complex international environment. Your main objectives will be to analyse, formalize, map, test and explain shipping operational and IT processes in our de-centralized organization. You will apply your knowledge of Geopost customer IT solutions to specific customer use cases and support the customer throughout its integration.


Job Description

To complete successfully your mission, you will be in charge of:

Build an understanding about Geopost strategies, processes, methodologies and application solutions for medium and large customer integrations

Develop specific expertise on Geopost API technical integration interfaces, formats, standards and practices

Support the Customer Integration backoffice from the start to help the existing team analyse the customers’ needs, interpret the requirements into the IT domain, locate and consolidate the relevant information, identify gaps in the service offering or IT capabilities

Support the main customer integration email box, according to the written procedures, for Shipping and Tracking API integrations.

Take ownership in one or more key customer onboarding projects and support the customer integration initiative start to end by providing coordination in a multi-stakeholder environment, including local Business Units teams

Interface with Meta API application project team to help prioritize developments needed for specific clients

Maintain internal customer integration procedures, deliverables and dashboards

Maintain customer documentation

Being a key business partner, a driving force behind new services:

  • actively liaise with Group and BUs business stakeholders to understand their business requirements and strategic stakes
  • Assess/challenge requirements & use cases versus business value and feasibility, ensure pertinence with strategy/product roadmap

Maintaining excellent relations with all partners act cross-functions (Marketing, Operations, Subsidiaries, External or Internal Actors).


Profile & Skills

Key skills :

  • Proficiency with API technologies (rest/soap), data formats (json/xml), authentication mechanisms, error management
  • Experience with API testing tools (Insomnia, Postman, SoapUi, Jmeter)
  • Track record of successfully supporting customers in IT environment (tender solution pre-study, onboarding, prod support, escalations, etc)
  • Analysis of technical documentation (WebService, Specification, Process)
  • Ability to maintain technical documentation
  • Key understanding of Agile organization, testing and deployment cycle

Soft skills :

  • Leadership
  • Open to change / Autonomy
  • Sense of responsibility and ability to work autonomously on defined perimeter
  • Ability to analyse, synthesize, prioritize/organize, be proactive, escalate
  • Comfortable with matrix organization
  • Excellent oral and written communication with various stakeholders (IT, Marketing, Operations, etc.).
  • Interpersonal skills, team player
  • “Customer" and "service quality" orientation.
  • Fluent English is mandatory
  • Direct experience with customer IT processes in B2B environment (pre-sales, onboarding, support)
  • Experience in transport, parcel delivery industry, e-commerce or curious quick learner
  • Experience in complex multi-BU multi-cultural environnement

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