Onsite Support

Il y a 2 mois

MontoirdeBretagne, France OneAPPS Consulting Temps plein

OneAPPS GmbH () is a Technology consulting firm based out of Germany and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across the Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.


Role: Onsite Support

Work Location: Montoir-de-Bretagne


Job Description:

This role provides Client PC Break/Fix Support focusing on customer service & prompt incident ticket resolution. Working as part of a team as Specialized Onsite Support technician while being the direct liaison with end users to troubleshoot & resolve their open IT issues.


Responsibilities-

Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.

Focal point for customer interaction and support for all local IT issues including client, mobility, wireless/LAN, AV conference room, Network Printers and physical connectivity.

Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.

Partner with Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.

Onsite hands and eyes support for other IT teams like Network and Server Teams

Ensure all business policies and standards related to client services and IT security and compliance are being met.

Deliver a customer service approach for IT support issues for Businesses and on-site clients, using any available tools and resources.

Analyze and resolve complex hardware and software issues.

Be a resource and guidance for customers with regards to Digital Workplace Solutions

Establish working relationships with customers.

Identify and resolve problems, applying knowledge in complex, difficult or stressful situations.

Communicate, orally and in writing, technical information to audiences at all levels of the organization.

Be a participative member of various teams.

Perform all other duties as specified by leadership team


Onsite Support Skill Set

PC Lifecycle

PC lifecycle activities focused on office, shop floor and engineering users

Installation, Move, Add, Change

Post imaging pc setup support-

Installation of local site applications and configuration of machine to ensure it is ready to be deployed

Data Transfer

Assist end users with data transfer activities during PC change activities

Client connectivity and configuration support

Network

Print / Scan / Fax


Software Support

Resources may be requested by Company to perform tasks including:

OS troubleshooting and reloading of core load images (may include data transfer).

Software support for Company core image and additional approved software identified.

• Including local site applications and core manufacturing / engineering applications

Support desktop configuration, software installs and removals, de-installs, driver updates, and virus remediation.


Network Physical Support and Assistance

“Hands and eyes” support as requested to perform physical tasks such as software upgrades, physical swaps and reboots under guidance

“Hands and eyes” network assistance during Standard Business Hours.


Physical Server Support

“Hands and eyes” server support during normal business hours.


Audio Visual

Assist with resolution of connectivity problems for end users.

Provide “hands and eyes” assistance with audio-visual equipment located in offices, meeting rooms and training facilities.

Provide "hands and eyes" for other Company providers as necessary to perform physical tasks such as software upgrades, physical swaps and reboots under their guidance.

Assist with PC connectivity and configuration of audio-visual equipment, troubleshooting and testing the equipment and configuration settings, as directed by Company or its designated service providers.

Minor maintenance including bulb replacement.


Fax Machines

“Hands and eyes” assistance with hardware repairs as directed by Company or its authorized service providers.


Printers

Assist with printer troubleshooting and resolution of such basic issues as:

Paper Jams

Toner replacement

Basic configuration issues

Assist Company’s facilities team and Company designated service providers to provide printer maintenance.


Conference Room

Assist Company’s facilities team and external vendors as directed by Company to provide conference room maintenance, including PCs, phones, and audio-visual equipment.


Operational Technology Support (if applicable)

Provide assistance with technology equipment used in manufacturing environments

including, but not limited to:

Non-standard PCs

PCs connected to manufacturing equipment

Thin clients

Legacy operating systems

Barcode readers

Desktop, label, barcode printers


Site NAS

“Hands and eyes” for Company Network Accessible Storage equipment for configuration or equipment replacement or repair as directed by Company


Site Disaster Prep and Recovery

Assist Sites in preparing their IT infrastructure for impending natural disasters, for example, back up data, shut down equipment per provided policies.


Telephony

Identify and rectify connectivity problems for existing users, including issues that arise during Company’s IMAC activities

Identify and rectify telephony service delivery issues, both configuration and hardware related, engaging third party maintenance providers and Company staff as reasonably required and approved by Company.


If this role sounds like you, we invite you to apply. Thanks.

Due to work permit restrictions, we can only consider applications from UK, EU citizens as well as current work-permit holders for France.

  • Charge de Recrutement Onsite

    il y a 1 mois

    Saint-Martin-de-Crau, France The Adecco Group Temps plein

    **Métier**: OPERATIONS - RECRUTEMENT **Intitulé du poste externe**: CHARGE DE RECRUTEMENT ONSITE H/F **Type de contrat**: CDD **Durée si CDD**: 10 **Statut**: Non cadre **Contexte et descriptif de la mission externe**: Le réseau Adecco en France c’est 9000 collaborateurs permanents, 1200 bureaux/agences/sites et 400 métiers différents au sein du...

  • Charge de Recrutement Onsite

    il y a 1 mois

    Saint-Martin-de-Crau, France The Adecco Group Temps plein

    **Métier**: OPERATIONS - RECRUTEMENT **Intitulé du poste externe**: CHARGE DE RECRUTEMENT ONSITE H/F **Type de contrat**: CDD **Durée si CDD**: 4 **Statut**: Non cadre **Contexte et descriptif de la mission externe**: Le réseau Adecco en France c’est 9000 collaborateurs permanents, 1200 bureaux/agences/sites et 400 métiers différents au sein du...

  • Precommissioning Lead Engineer

    il y a 7 jours

    Hauts-de-Seine, France NES Fircroft Travail à distance Freelance Temps plein

    For our client EPC specialized in Subsea activities, we are looking for Pre Commissioning Engineer with Pipeline and umbilicals expertise to work on precommissioning engineering activities including the below:Lead pipeline and umbilical pre-commissioning scope• Report progress to functional and operational managers • Follow client and final Client...

  • Precommissioning Lead Engineer

    il y a 2 jours

    Hauts-de-Seine, France NES Fircroft Travail à distance Freelance Temps plein

    For our client EPC specialized in Subsea activities, we are looking for Pre Commissioning Engineer with Pipeline and umbilicals expertise to work on precommissioning engineering activities including the below:Lead pipeline and umbilical pre-commissioning scope• Report progress to functional and operational managers • Follow client and final Client...

  • Pilote D'installation Industrie Laitière

    il y a 1 mois

    Saint-Hilaire-de-Briouze, France ARTUS ONSITE Temps plein

    Optimisez votre temps ! Faites confiance à ARTUS, agence d'emploi (Intérim/CDD/CDI) présente sur le marché de l'emploi depuis 30 ans. Nous recherchons UN PILOTE D’INSTALLATION H/F pour notre client spécialisé dans la fabrication de fromages. Vos principales tâches seront: Supporter de travailler dans une entreprise moderne et familiale au coeur de...

  • Pilote D'installation

    il y a 1 mois

    Saint-Hilaire-de-Briouze, France ARTUS ONSITE Temps plein

    Optimisez votre temps ! Faites confiance à ARTUS, agence d'emploi (Intérim/CDD/CDI) présente sur le marché de l'emploi depuis 30 ans. Nous recherchons UN PILOTE D’INSTALLATION H/F pour notre client spécialisé dans la fabrication de fromages. Vos principales tâches seront: Supporter de travailler dans une entreprise moderne et familiale au coeur de...

  • French Speaking IT Technician

    il y a 2 semaines

    Sauveterre-de-Guyenne, France Recann Temps plein

    We are looking for an IT Technician / Field Service Engineer for our client within the pharmaceutical industry. Contract Overview:Engagement Type: Freelance/ B2B/ C2CWorkload: Full Time (Monday-Friday)Duration: 6 months initially + extensionsLocations: Lyon- Onsite French SpeakingSkills and experience: Laptop BuildingIT Support Level 1 & 2User...

  • French Speaking IT Technician

    il y a 2 jours

    Sauveterre-de-Guyenne, France Recann Temps plein

    We are looking for an IT Technician / Field Service Engineer for our client within the pharmaceutical industry. Contract Overview:Engagement Type: Freelance/ B2B/ C2CWorkload: Full Time (Monday-Friday)Duration: 6 months initially + extensionsLocations: Lyon- Onsite French SpeakingSkills and experience: Laptop BuildingIT Support Level 1 & 2User...

  • SD-WAN Network Architect

    il y a 2 semaines

    Île-de-France Glocomms Temps plein

    SD-WAN Network ArchitectLocation: ParisWorking Pattern: Hybrid (1/2 days per week onsite)Contract length: Long termStart date: ASAPLanguages: MUST BE FLUENT IN ENGLISH AND SPANISHI am assisting a leading insurance company in a search for a skilled Spanish speaking SD-WAN Architect to join a new team that has been created that is 100% oriented towards User...

  • SD-WAN Network Architect

    il y a 2 semaines

    Île-de-France, France Glocomms Temps plein

    SD-WAN Network ArchitectLocation: ParisWorking Pattern: Hybrid (1/2 days per week onsite)Contract length: Long termStart date: ASAPLanguages: MUST BE FLUENT IN ENGLISH AND SPANISHI am assisting a leading insurance company in a search for a skilled Spanish speaking SD-WAN Architect to join a new team that has been created that is 100% oriented towards User...

  • SD-WAN Network Architect

    il y a 2 semaines

    Ile-de-France Glocomms Temps plein

    SD-WAN Network Architect Location: Paris Working Pattern: Hybrid (1/2 days per week onsite) Contract length: Long term Start date: ASAP Languages: MUST BE FLUENT IN ENGLISH AND SPANISH I am assisting a leading insurance company in a search for a skilled Spanish speaking SD-WAN Architect to join a new team that has been created that is 100% oriented...

  • SD-WAN Network Architect

    il y a 2 jours

    Ile-de-France Glocomms Temps plein

    SD-WAN Network Architect Location: Paris Working Pattern: Hybrid (1/2 days per week onsite) Contract length: Long term Start date: ASAP Languages: MUST BE FLUENT IN ENGLISH AND SPANISH I am assisting a leading insurance company in a search for a skilled Spanish speaking SD-WAN Architect to join a new team that has been created that is 100% oriented...

  • Conducteur Régleur en Production Métallurgique

    il y a 1 jour

    Saint-Bonnet-de-Mure, France Adecco Temps plein

    **Votre mission**: Adecco Onsite recherche pour l'un de ses clients un( e) régleur h/f de machines afin de piloter un ensemble de moyens automatisés et de fabriquer les produits conformes. Les produits fabriqués sont des lames pour des fusibles industriels. Vos missions: - Prendre la responsabilité de sa ligne/machine à chaque prise d’équipe en...

  • Advanced Services Engineer

    il y a 1 mois

    Colombes, Hauts-de-Seine, France Oracle Temps plein

    Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Services Engineer. If you have a passion for innovation in tech, we want you on our team! Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000...

  • Advanced Services Engineer

    il y a 2 jours

    Colombes, Hauts-de-Seine, France Oracle Temps plein

    Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Services Engineer. If you have a passion for innovation in tech, we want you on our team! Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000...

  • Peintre Industriel

    il y a 1 semaine

    Saint-Jean-de-Braye, France ADECCO Temps plein

    Votre missionL'agence Adecco Onsite de St Jean de Braye recrute pour son client, spécialisé dans le domaine de la Fabrication de moteurs, génératrices et transformateurs électriques, 1 Peintre Industriel (h/f) pour une mission d'intérim potentiellement de 18 mois.Notre client, une entreprise renommée dans son secteur, recherche un nouveau...

  • Peintre Industriel

    il y a 4 jours

    Saint-Jean-de-Braye, Loiret, France ADECCO Temps plein

    Votre mission L'agence Adecco Onsite de St Jean de Braye recrute pour son client, spécialisé dans le domaine de la Fabrication de moteurs, génératrices et transformateurs électriques, 1 Peintre Industriel (h/f) pour une mission d'intérim potentiellement de 18 mois. Notre client, une entreprise renommée dans son secteur, recherche un...

  • QA Batch Disposition Technician

    il y a 1 mois

    Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: Job Description Summary Avec plus de 70000 collaborateurs dans le monde, des talents, des savoir-faire au service de la santé, un marché en forte expansion, BD, fabricant et distributeur de dispositifs médicaux et de matériels de diagnostic est une référence incontournable du monde médical. Le site de Pont de Claix,...

  • QA Batch Disposition Technician

    il y a 1 mois

    Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: Job Description Summary Avec plus de 70000 collaborateurs dans le monde, des talents, des savoir-faire au service de la santé, un marché en forte expansion, BD, fabricant et distributeur de dispositifs médicaux et de matériels de diagnostic est une référence incontournable du monde médical. Le site de Pont de Claix,...

  • On Site Service Engineers

    il y a 1 semaine

    Le Pont-de-Claix, France HCL Tech Temps plein

    **We are looking for an Onsite Service Engineer, who is fluent in English and French with a valid French Work Authorization.** On Site Service Engineers (OSS Engineers) are primarily focused on infrastructure IT equipment and end-user computer customer experience to ensure all interactions result in a positive support-based service. He/she will deliver a...