Alternant Customer Success Manager
il y a 3 semaines
MASSÉNA, établissement d'enseignement de premier plan à Paris, se spécialise dans la formation professionnelle et le développement des compétences. Depuis près d'une décennie, nous nous consacrons à créer un environnement d'apprentissage propice à la réussite de nos étudiants. Nous sommes actuellement à la recherche d'un(e) Alternant(e) Customer Success Manager pour intégrer notre équipe dynamique et participer à notre mission d'excellence éducative.
Description du poste
En Tant Qu'Alternant(e) Customer Success Manager Chez MASSÉNA, Vous Jouerez Un Rôle Essentiel Dans La Satisfaction Et La Réussite De Nos Étudiants Et De Leurs Familles. Vous Serez Responsable De Gérer Et De Renforcer Les Relations Avec Nos Clients Pour Garantir Une Expérience Éducative Exceptionnelle. Vos Missions Principales Incluront :
- Gestion des relations client : Développer et maintenir des relations solides avec les étudiants et leurs familles, en servant de point de contact principal pour toutes questions et préoccupations.
- Suivi de la réussite : Surveiller et analyser les parcours et les résultats des étudiants pour s'assurer qu'ils atteignent leurs objectifs éducatifs et s'adapter aux besoins individuels.
- Amélioration continue : Recueillir et analyser les feedbacks des clients pour améliorer continuellement nos services et nos offres pédagogiques.
- Initiatives de fidélisation : Concevoir et mettre en œuvre des stratégies pour accroître la fidélisation des étudiants, y compris des programmes de parrainage, des événements et des ateliers.
- Collaboration interdépartementale : Travailler en étroite collaboration avec les équipes pédagogiques et administratives pour aligner les services et le support offert avec les objectifs globaux de l'établissement.
Qualifications Requises
- Compétences interpersonnelles exceptionnelles : Excellente capacité à établir des relations, à communiquer efficacement et à écouter activement.
- Orientation client : Fort engagement envers la satisfaction client et la capacité à anticiper et répondre aux besoins des clients de manière proactive.
- Compétences analytiques : Aptitude à analyser des données complexes pour tirer des insights et informer les stratégies de réussite client.
- Expérience en gestion de projet : Capacité à gérer des projets et des initiatives client de bout en bout, avec une attention particulière aux détails et aux échéances.
- Formation et expérience : Idéalement, une formation en gestion, en communication ou dans un domaine similaire, avec une passion pour l'éducation et le service client.
Pourquoi rejoindre MASSÉNA ?
- Intégrer un établissement d'enseignement renommé, engagé envers la réussite étudiante.
- Bénéficier d'un encadrement et suivi personnalisés pour votre développement professionnel.
- Participer activement à l'évolution de notre établissement et aider les étudiants à atteindre leurs objectifs.
- Rejoindre une équipe passionnée, soutenante et experte dans son domaine.
- Évoluer dans un environnement stimulant, favorisant l'apprentissage continu et la croissance professionnelle.
Nous avons hâte de vous accueillir au sein de notre équipe et de travailler ensemble pour continuer à faire de MASSÉNA un établissement d'enseignement d'excellence à Paris.
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