service delivery manager senior
il y a 4 semaines
Novartis France is an internationally renowned pharmaceutical company, specializing in the research, development and marketing of innovative medicines. As part of our growing activity, we are looking for a Payroll Services Senior Expert on a permanent basis.
The purpose of the role is to support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and / or maintenance of processes / services / continuous improvement in scope.
Job Description
- Ensure the operational conversion of the P&O Services and P&O strategic goals within a dedicated client group.
- Coordinate and support processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) in close cooperation with the respective Practice Networks and IT as required.
- Manage the delivery of services and processes to customers / users and conduct assessments of processes to identify areas of improvement and define solutions that deliver business value.
- Contract and set expectations with Unit P&O / others as relevant on what services P&O Services will provide and ensure that roles and responsibilities for processes end-to-end are clearly defined and understood.
- Support periodic cost and efficiency analyses to support productivity objectives.
- Deliver and present key data to supervisor and provide advice and support in data analysis and evaluation.
- Provide support for coaching the organization on P&O processes related to P&O Services, e.g. global standards, efficiency, ESS / MSS.
- Support / participate in budget planning discussions, SLA process.
- Supervise the performance of the operations.
- Participate in, or lead P&O Services Projects at country or BU level.
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
- Distribution of marketing samples (where applicable).
Minimum Requirements :
- University degree or similar education.
- France Payroll relevant diploma / certificate.
- Fluent English / French knowledge in writing and speaking.
- Several years of relevant experience (coordinate payroll and process management).
- In-depth HR / SAP system expertise.
Commitment to Diversity & Inclusion :
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and Accommodation :
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in any order to receive more detailed information about essential functions of a position, please send an e-mail to [emailprotected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
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