Inviting applications for the role of Senior Associate - Development Support

Note: Candidate should hold a degree or post graduate in IT mandatorily and should be local French candidate.

Experience can be in the range of 1-3 years but technically good in Dot net or Java. English communication skills should be good.

Above all this is a 5 day onsite role at Belfort, France and a full time permanent position.

We want someone to join us immediately and cannot sponsor visa for this role.

In this role, coordinating with end users fully in French and perform basic troubleshooting to

identify the exact issue and work toward technical resolution within the defined SLA.

Responsibilities

 Supporting/Troubleshooting Shopfloor Applications and workstations located in

Factory site at Belfort/Bourgogne, France.

 Responsible for resolving technical issues raised by Business users, clients or internal

stakeholders directly or through the ticketing systems/Mail/Phone call using

SOPs/KBAs/KT docs. Create tickets in ServiceNow on behalf of end users

 Coordination with vendor for COTS application and do continual follow up until the

fix and track it to closure.

 Manage and resolve production incidents that include Application outages, job

failures, system/data defects, Feature/Functionality failures, Workstation issues.

 Take ownership of Tickets in Ticketing tool and ensure it is updated in detail with

Work notes, status updates and Resolution Notes.

 Responsible to test the application features, should understand any testing tool.

 Responsible for patching activity that is scheduled during weekends (As and when

required only with less frequency).

 Document KBAs/SOPs and Prepare RCAs for Problem Tickets

 Propose CSIs and add value to the Business.

Qualifications we seek in you

Minimum Qualifications / Skills

 B.E./ B.Tech/ MCA or equivalent

Preferred Qualifications/ Skills

 Candidate should hold bachelor’s or master’s degree in computer engineering from

any university in Belfort.

 Good Knowledge on VB6, Java, ASP.net, AWS

 Strong understanding of RDBMS concepts

 Good knowledge on SQL Server, Oracle DB

 Basic knowledge of GIT

 Good knowledge on HTML, CSS, JavaScript, jQuery,

 Ability to communicate effectively both in French and English and should have

strong customer focus

 Strong have written and verbal communication skills

 Flexible to work during weekends on ad-hoc basis

 Willingness to learn all the technology required at work

 Should be able to handle Business users call, manage & mentor team.

 Ability to be learn and apply new processes and tools.

 Technical understanding of products/services and/or ecosystem being supported.