Project Manager

il y a 3 semaines


Paris, France On train Temps plein

Contexte :

Rattaché(e) directement à Naomi, Manager des Opérations, tu piloteras les projets de trainings auprès de nos clients, de la signature jusqu’au suivi post-training.

Objectif : Contribuer au maintien de l’excellence d’On train en pilotant les projets de formation pour maintenir un taux de satisfaction à 99%.

Vos missions

Piloter les projets de trainings DUO de A à Z, ce qui signifie :

  • Créer une relation de confiance avec toutes les parties prenantes : le participant et le trainer sélectionné
  • Organiser et planifier toutes les étapes, en collaboration étroite avec le participant
  • Onboarder les trainers sur notre plateforme et les former à la méthodologie On train
  • Onboarder les participants sur notre plateforme tech et communiquer sur le parcours de training à venir, pour créer une expérience d’apprentissage unique
  • Être le point de contact privilégié et principal du client et du trainer, pour assurer l’excellence opérationnelle tout au long du parcours, et préserver un haut niveau de satisfaction
  • Assister aux premières sessions de training, pour cadrer et le projet et assurer le suivi

Accompagner l’équipe Opérations dans la gestion des projets grands comptes :

  • Améliorer les supports de formation à destination des participants
  • Enrichir les programmes des trainings en intégrant des ressources liées au sujet de la formation
  • Accompagner l’équipe sur le terrain pour co-animer des sessions de formation
Vos compétences
  • Tu as une expérience dans la gestion de projet, le conseil, la formation ou encore la relation client (stage compris)
  • Tu es autonome, organisé(e) et rigoureux(se)
  • Tu es à l’écoute, tu as un excellent relationnel et le sens du service client
  • Tu as une expression écrite parfaite et tu es très à l’aise à l’oral
  • Tu as une appétence pour le secteur de l’Edtech, de la formation ou de l’éducation en général
  • Tu as envie de rejoindre un projet ambitieux, et participer à sa forte croissance
Avantages

Petits Plus On train

  • Des formations continues : l’accès à tous nos trainings et une demi-journée par semaine réservée à la formation
  • Des locaux en plein coeur de Paris, dans le 9ème ( Métro Poissonnière)
  • Des tickets restaurants
  • Le forfait mobilité durable
  • Une équipe bienveillante et à taille humaine
  • Une rémunération attractive

Tente ta chance d'intégrer une équipe soudé, devenir un expert en gestion de projet et relation client


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