In-Store CRM Manager
il y a 3 jours
JOB PURPOSE
Direct report - Store Manager
Functional report: CRM Manager/ Director (headoffice position)
The In-Store CRM will be responsible for strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through client outreach initiatives (client interactions) and private appointments.
RESPONSIBILITIES
Support the store by ensuring sales staff are cultivating clients guaranteeing their outreach (outbound communications) through interactions and private appointments
Consistent training and strengthening of store teams on CRM & clienteling activities (including onboarding of new store members to ensure consistency in skill set across the team) through the use of CRM/clienteling digital tools and processes
Ensure the development, implementation and execution of store CRM outreach initiatives including the definition of local outreach activities, client target list extraction, implementation of initiatives through client advisors and initiative performance monitoring
Ensure adoption, consistent execution and follow-up of the Group clienteling strategy, resources and culture across all store team members
Provide individual feedback to store staff on specific CRM initiatives and updates
Share and encourage clienteling best practices with store staff
Manage client gifting and customer experiences budget to strategically develop client relationships
Monitor and track the main KPIs on a store and individual client advisor level, including: client outreach (through customer interactions), private appointments, client data capture KPIs, clienteling productivity and outreach initiative performance
Educate, train and proactively encourage sales staff on the usage of the digital tools available (e.g. C-Sphere) to perform clienteling initiatives
KNOWLEDGE AND SKILLS
Luxury retail experience is preferred
Strong technical attitude and digital mindset
Languages: English, other language is mandatory
Client centric attitude, problem solving, flexibility, empathy, energy
-
In-Store Crm Manager
il y a 3 jours
Paris, France Prada Group Temps pleinJOB PURPOSE Direct report - Store Manager Functional report: CRM Manager/ Director (headoffice position) The In-Store CRM will be responsible for strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through client outreach initiatives (client interactions) and private...
-
In-Store CRM Manager
il y a 3 jours
Paris, France Prada Group Temps pleinJOB PURPOSE Direct report - Store ManagerFunctional report: CRM Manager/ Director (headoffice position)The In-Store CRM will be responsible for strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through client outreach initiatives (client interactions) and private...
-
In-Store CRM Manager
il y a 2 jours
Paris, France Prada Group Temps pleinJOB PURPOSE Direct report - Store Manager Functional report: CRM Manager/ Director (headoffice position) The In-Store CRM will be responsible for strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through client outreach initiatives (client interactions) and private...
-
In-Store CRM Manager
il y a 13 heures
Paris, France Prada Group Temps pleinJOB PURPOSE Direct report - Store Manager Functional report: CRM Manager/ Director (headoffice position) The In-Store CRM will be responsible for strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through client outreach initiatives (client interactions) and private...
-
In-Store CRM Manager
il y a 2 jours
Paris, France Prada Group Temps pleinJOB PURPOSE Direct report - Store Manager Functional report: CRM Manager/ Director (headoffice position) The In-Store CRM will be responsible for strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through client outreach initiatives (client interactions) and private...
-
Store Manager
il y a 3 jours
Paris, France Qeelin Temps pleinWe are currently seeking a Boutique Manager for our Parisian Flagship Place Vendôme and our Galeries Lafayette store who will report to the General Manager Western Markets as part of our dynamic team in Paris. The Boutique Manager will be primarily responsible for the management of the store, the staff within it and the stock. This will include personnel...
-
Store Manager
il y a 4 jours
Paris, France Qeelin Temps pleinWe are currently seeking a Boutique Manager for our Parisian Flagship Place Vendôme and our Galeries Lafayette store who will report to the General Manager Western Markets as part of our dynamic team in Paris. The Boutique Manager will be primarily responsible for the management of the store, the staff within it and the stock. This will include personnel...
-
Store Manager
il y a 3 jours
Paris, France Qeelin Temps pleinWe are currently seeking a Boutique Manager for our Parisian Flagship Place Vendôme and our Galeries Lafayette store who will report to the General Manager Western Markets as part of our dynamic team in Paris. The Boutique Manager will be primarily responsible for the management of the store, the staff within it and the stock. This will include personnel...
-
Store Manager
il y a 2 jours
Paris, France Qeelin Temps pleinWe are currently seeking a Boutique Manager for our Parisian Flagship Place Vendôme and our Galeries Lafayette store who will report to the General Manager Western Markets as part of our dynamic team in Paris. The Boutique Manager will be primarily responsible for the management of the store, the staff within it and the stock. This will include personnel...
-
Assistant Store Manager
il y a 4 heures
Paris, France Alaïa Temps pleinWe make hearts beat. “We wish to create a welcoming home and bespoke moments to reveal and empower feminity, and nurture a multicultural community of clients, lasting through generations” Pieter Mulier Since , Alaïa is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty. Azzedine Alaïa, a legendary master of cut, changed...
-
Deputy Store Managers
il y a 3 jours
Paris, France Xiaomi Technology Temps pleinResponsibilities: This role will report to Store Manager and will assist the Store Manager to achieve: Store management: formulate and implement store operation strategies, including staffing, product management, customer service, store display, etc., to ensure operational efficiency and service quality, and ensure that customers receive a...
-
Deputy Store Managers
il y a 3 jours
Paris, France Xiaomi Technology Temps pleinResponsibilities: This role will report to Store Manager and will assist the Store Manager to achieve: Store management: formulate and implement store operation strategies, including staffing, product management, customer service, store display, etc., to ensure operational efficiency and service quality, and ensure that customers receive a...
-
Deputy Store Manager
il y a 3 jours
Paris, France Xiaomi Technology Temps pleinResponsibilities: This role will report to Store Manager and will assist the Store Manager to achieve: Store management: formulate and implement store operation strategies, including staffing, product management, customer service, store display, etc., to ensure operational efficiency and service quality, and ensure that customers receive a satisfactory...
-
Deputy Store Manager
il y a 3 jours
Paris, France Xiaomi Technology Temps pleinResponsibilities: This role will report to Store Manager and will assist the Store Manager to achieve: Store management: formulate and implement store operation strategies, including staffing, product management, customer service, store display, etc., to ensure operational efficiency and service quality, and ensure that customers receive a...
-
Deputy Store Manager(A147798)
il y a 5 jours
Paris, France Xiaomi Technology Temps pleinResponsibilities:This role will report to Store Manager and will assist the Store Manager to achieve:Store management:formulate and implement store operation strategies, including staffing, product management, customer service, store display, etc., to ensure operational efficiency and service quality, and ensure that customers receive a satisfactory service...
-
Deputy Store Manager(A147798)
il y a 4 jours
Paris, France Xiaomi Technology Temps pleinResponsibilities: This role will report to Store Manager and will assist the Store Manager to achieve: Store management: formulate and implement store operation strategies, including staffing, product management, customer service, store display, etc., to ensure operational efficiency and service quality, and ensure that customers receive a satisfactory...
-
Deputy Store Manager(A147798)
il y a 2 jours
Paris, France Xiaomi Technology Temps pleinResponsibilities: This role will report to Store Manager and will assist the Store Manager to achieve: Store management: formulate and implement store operation strategies, including staffing, product management, customer service, store display, etc., to ensure operational efficiency and service quality, and ensure that customers receive a satisfactory...
-
CAMPAIGN MANAGER CRM
il y a 3 jours
Paris, France Unlimitail Temps pleinJoin a leading Retail Media venture at the forefront of innovation! At Unlimitail, we are building the future of retail media in Europe and LATAM, combining Carrefour Links' immense in-store and e-commerce assets with Publicis’ advanced retail media technology. To become the number one retail media platform in Continental Europe and South America. You...
-
CAMPAIGN MANAGER CRM
il y a 12 heures
Paris, France Unlimitail Temps pleinJoin a leading Retail Media venture at the forefront of innovation! At Unlimitail, we are building the future of retail media in Europe and LATAM, combining Carrefour Links' immense in-store and e-commerce assets with Publicis’ advanced retail media technology. To become the number one retail media platform in Continental Europe and South America. You...
-
Deputy Store Manager(A147798)
il y a 4 jours
Paris, France Xiaomi Technology Temps pleinResponsibilities:This role will report to Store Manager and will assist the Store Manager to achieve:Store management:formulate and implement store operation strategies, including staffing, product management, customer service, store display, etc., to ensure operational efficiency and service quality, and ensure that customers receive a satisfactory service...
