Associate
il y a 3 semaines
Location: Paris, France
Language: French and English
Type of Contract: Full-Time Non-Exempt
Role Reports To: Senior Team Lead (Supply Chain Mapping and Product Traceability)
Company Overview:
Airswift is proud to be retained by a company that enables other companies to discover, analyze, and monitor all suppliers, components, and facilities in the entire supply chain.
Job Summary:
The Associate will help clients map and manage their extended supply chain by connecting with suppliers, assisting suppliers with creating their platform accounts, sharing their information and using the company's platform.
The Associate will proactively engage with suppliers to share best practices, assist with client requests, enhance their relationship with their clients, and manage their own suppliers, if appropriate.
Responsibilities:
- Proactively service and support the company's suppliers.
- Conduct training on products via phone, web based and face-to-face meetings.
- Collect supplier subscription fees and renewals via outreach efforts.
- Proactively analyze customer service processes and bring forth ideas for continuous improvement.
- Research and develop various resources and reference documents for clients.
Education and Training:
- Bachelor’s degree from an accredited university and/or equivalent work experience.
Knowledge and Skills:
- Bilingual (verbal and written) in French & English required.
- Previous customer service experience.
- Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications.
- Demonstrated personal initiative.
- Proficient presentation skills.
- Solid analytical and problem solving ability.
- Desire to assume increasing levels of leadership responsibility.
- Ability to work on multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to work well in a fast-paced environment.
Benefits:
- 60% company-paid insurance premiums for employees and dependents.
- Medical, Dental, Vision, and Life/AD&D Insurance.
- Employee assistance program.
- Retirement matching.
- Long-Term & Short-Term Disability Coverage.
- 30 days of PTO / annual leave.
- Holidays (13 paid holidays in addition to the 30 standard days of PTO).
- Monthly cell phone reimbursement.
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day.
- Matching charitable gift program.
- Professional development and training opportunities.
- Wellness Program: focuses on community, financial, mental, nutrition, physical and social health.
- Business casual, jeans allowed.
*All benefits are subject to change with notice to the employee.
We are aware that you may not ‘tick all the boxes, but if you believe you can genuinely offer some valuable skills and experience to their business, then please apply now for a confidential discussion.
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