Director of Shore Excursions
il y a 4 semaines
Shore Excursions
• Manages the development of Shore Excursions (Shorex) with the Company's selected tour operator and vendor partners including tour descriptions, pricing, policies and uploading to systems.
• Supports, motivates & manages Shorex Managers and Coordinators at the Company's corporate office.
• Provides strong communication and support of the shipboard shore excursion team in the delivery and execution of the product ensuring that it exceeds luxury clientele’s standards.
• Ensures tour proposals (RFPs) are sent out according to deadlines.
• Communicates with local ground operators, confirming services, tour manuals, pricing and any other crucial details are completed by staff according to specific deadlines.
• Monitors trends to ensure negotiated net cost and sell prices meet and/or exceed targeted profitability on a tour and cruise-specific basis for each trade.
• Monitors maximize revenue opportunities with the goal of increasing participation and realizing maximum profitability.
• Ensure all finalized tour descriptions with pricing and special notes are posted on the Company's website according to confirmed timelines and available for pre-reservations.
• Oversees all tour inventory and ensures Shorex coordinator staff is continually monitoring and checking sales, updating inventory in the reservation system for waitlisted tours and adding space to clear waitlisted tours when required.
• Oversees the maintenance and renewal of yearly shore excursion agreements and exhibits with up-to-date tour pricing, tour operator contacts information, signatures, and proof of liability insurance naming the company as an additionally ensured.
• Ensures all tour operators and vendors are vetted to confirm they are reputable and licensed in their country/port of operation and meets or exceeds the Company's high standards and requirements as listed in shore excursion agreements.
• Manages tour operator competitive analysis for maiden calls or ports and where it is deemed a new tour operator may be needed due to service lapses and/or pricing issues.
• Coordinates special Shorex from beginning planning stages to execution, including specialty events or customized experiences.
• Completes site inspections when requested to vet tour operator and destination.
• Oversees the monitoring and responses to external and internal customers issues and complaints regarding shore excursion delivery. Ensures all issues are addressed and handled on a timely basis. • Assumes responsibility of handling a trade and/or ports within a trade when Port Coordinators are unable to meet deadlines
• Any/all other projects and/or Shorex related matters as assigned by manager.
• Prepares budget for shore excursion books at the start of each fiscal year.
• Prepares Port Maps budget, as well as place order with Map Designer for each port.
• Creates port map schedule(s).
• Reviews Port Maps invoices to ensure accuracy prior to submitting for payment.
• Prepares Shuttle Bus budget each fiscal year utilizing past shuttle operation records, with the goal of reducing cost, where possible, for future years.
• Corresponds with onboard Shorex managers for shuttle bus issues, including new docking locations, frequency of shuttle buses needed and impact of reducing shuttle bus frequency.
• Maintains log of shuttle operation, cost overages or cost savings to aid in preparing budget for future years.
• Assists other departments, when requested, in addressing any guest comments regarding Shorex. • Review daily Tour Reports received for each sailing from Shorex Manager to address any quality assurance issues that may be remedied prior to the next sailing and/or future tours when coordinating tour programs.
Competency Skills/Qualifications:
• Must possess good working knowledge of automation and familiarity with all in-house systems that are used to support the Shore Excursion Department (Website, Cloud, Outlook, Excel, PowerPoint, Financial Reports, etc.)
• Must be able to continue to monitor systems and offer input and assistance in the development of automating all aspects of Shore Excursion-related programs.
• Constantly looks for ways to provide electronic solutions for all Shorex Information to ensure greater efficiencies within the Shore Excursion Department
• Must possess strong communication skills (both verbal and non-verbal) are required to ensure that the team works as efficiently and effectively as possible.
• Traveling is required.
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Director of Shore Excursions
il y a 4 semaines
France MSH Temps pleinShore Excursions • Manages the development of Shore Excursions (Shorex) with the Company's selected tour operator and vendor partners including tour descriptions, pricing, policies and uploading to systems. • Supports, motivates & manages Shorex Managers and Coordinators at the Company's corporate office. • Provides strong communication and...
-
Director of Shore Excursions
il y a 4 semaines
France MSH Temps pleinShore Excursions • Manages the development of Shore Excursions (Shorex) with the Company's selected tour operator and vendor partners including tour descriptions, pricing, policies and uploading to systems. • Supports, motivates & manages Shorex Managers and Coordinators at the Company's corporate office. • Provides strong communication and...
-
Director of Shore Excursions
il y a 4 semaines
France MSH Temps pleinSupports, motivates & manages Shorex Managers and Coordinators at the Company's corporate office. • Monitors trends to ensure negotiated net cost and sell prices meet and/or exceed targeted profitability on a tour and cruise-specific basis for each trade. • Oversees the maintenance and renewal of yearly shore excursion agreements and exhibits with...
-
Director of Shore Excursions
il y a 4 semaines
France MSH Temps pleinSupports, motivates & manages Shorex Managers and Coordinators at the Company's corporate office. • Monitors trends to ensure negotiated net cost and sell prices meet and/or exceed targeted profitability on a tour and cruise-specific basis for each trade. • Oversees the maintenance and renewal of yearly shore excursion agreements and exhibits with...
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