Senior Incident and Problem Management Telco/IT

il y a 4 jours

Puteaux HautsdeSeine, France TRANSATEL (an NTT company) Temps plein

We are looking for a Senior (M/F) IM (Incident Manager) and PM (Problem Manager) to join the NTT/Transatel Operations Team within Client Experience Team.
Incident Management:
Lead the Incident Management duties, as Detection, Communication internally and towards Clients.
Reporting to internal Management

Problem Management
Especially monitor Contract KPIs on response time and communication handling
Reporting to internal Management

Supports manager and performs management duties when manager is absent or out of office. Participate to the Run Management weekly calls and Run Management weekly stand-up calls with Head of Production
Experience as IM and PM in Telco and IT is a must have.
Synthesis for document and communication to management
Good English (all team meetings are in English, many experts are English spoken only)

Here are the different stages in the recruitment process:
~An online personality test
~ Salary package: fixed salary + individual bonus + half-yearly profit-sharing and incentive schemes (investable in PEE or PER)
Up to 2 days' homeworking, 25 days' holiday + a few free days
CSE, company restaurant, advantageous health insurance, 50% reimbursement of the Navigo transportation pass or sustainable mobility package

For more information, please refer to the Transatel career page:

If you've got as far as the bottom of this offer, it would be a shame to put off your application until later, so apply now

  • Senior Incident and Problem Management Telco/IT

    il y a 4 jours

    Puteaux, Hauts-de-Seine, France TRANSATEL (an NTT company) Temps plein

    Transatel is a leading Mobile Virtual Network Operators (MVNO) enabler and a global cellular IoT connectivity solutions provider. How about connecting the world together, beyond borders? Your mission We are looking for a Senior (M/F) IM (Incident Manager) and PM (Problem Manager) to join the NTT/Transatel Operations Team within Client Experience Team. You...

  • Senior Incident and Problem Management Telco/IT

    il y a 3 jours

    Puteaux, Hauts-de-Seine, France TRANSATEL (an NTT company) Temps plein

    Transatel is a leading Mobile Virtual Network Operators (MVNO) enabler and a global cellular IoT connectivity solutions provider. How about connecting the world together, beyond borders? Your mission We are looking for a Senior (M/F) IM (Incident Manager) and PM (Problem Manager) to join the NTT/Transatel Operations Team within Client Experience Team. You...

  • Senior Incident and Problem Management Telco/IT

    il y a 5 jours

    Puteaux, France TRANSATEL Temps plein

    Transatel is a leading Mobile Virtual Network Operators (MVNO) enabler and a global cellular IoT connectivity solutions provider. How about connecting the world together, beyond borders? Your missionWe are looking for a Senior (M/F) IM (Incident Manager) and PM (Problem Manager) to join the NTT/Transatel Operations Team within Client Experience Team.You will...

  • Senior Incident and Problem Management Telco/IT

    il y a 3 jours

    Puteaux, France TRANSATEL (an NTT company) Temps plein

    Transatel is a leading Mobile Virtual Network Operators (MVNO) enabler and a global cellular IoT connectivity solutions provider. How about connecting the world together, beyond borders? Your mission We are looking for a Senior (M/F) IM (Incident Manager) and PM (Problem Manager) to join the NTT/Transatel Operations Team within Client Experience Team. You...

  • Incident Problem Change Manager H/F

    il y a 4 jours

    Neuilly-sur-Seine, Hauts-de-Seine, France AS International Group Temps plein

    AS International Group recherche un Incident problem change manager (F/H). Les Misions Principales Sont Les Suivantes Incident Management : S'assure du bon fonctionnement de la gestion des incidents conformément au process en vigueur Met en place les indicateurs de pilotage du process d'incident et en assure l'amélioration continue et...

  • Incident Problem Change Manager H/F

    il y a 3 jours

    Neuilly-sur-Seine, Hauts-de-Seine, France AS International Group Temps plein

    AS International Group recherche un Incident problem change manager (F/H). Les Misions Principales Sont Les Suivantes Incident Management : S'assure du bon fonctionnement de la gestion des incidents conformément au process en vigueur Met en place les indicateurs de pilotage du process d'incident et en assure l'amélioration continue et...

  • Incident Problem Change Manager H/F

    il y a 4 jours

    Neuilly-sur-Seine, France AS International Group Temps plein

    AS International Group recherche un Incident problem change manager (F/H).Les Misions Principales Sont Les SuivantesIncident Management : S'assure du bon fonctionnement de la gestion des incidents conformément au process en vigueur Met en place les indicateurs de pilotage du process d'incident et en assure l'amélioration continue et...

  • Incident Problem Change Manager H/F

    il y a 4 jours

    Neuilly-sur-Seine, France AS International Group Temps plein

    AS International Group recherche un Incident problem change manager (F/H).Les Misions Principales Sont Les SuivantesIncident Management : S'assure du bon fonctionnement de la gestion des incidents conformément au process en vigueur Met en place les indicateurs de pilotage du process d'incident et en assure l'amélioration continue et l'évolution S'assure...

  • Incident Problem Change Manager H/F

    il y a 3 jours

    Neuilly-sur-Seine, France AS International Group Temps plein

    AS International Group recherche un Incident problem change manager (F/H). Les Misions Principales Sont Les Suivantes Incident Management : S'assure du bon fonctionnement de la gestion des incidents conformément au process en vigueur Met en place les indicateurs de pilotage du process d'incident et en assure l'amélioration continue et l'évolution ...

  • Senior Manager- Crisis Management

    il y a 4 jours

    Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps plein

    About Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Committed to becoming an international reference in sustainable delivery, Geopost is the first global...

  • IT Compliance and Risk Lead

    il y a 2 jours

    Puteaux, France AXA Group Temps plein

    Whatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to personal protection, and savings to wealth management, no matter the need we’re always there for them. And we’re always there for our employees. In 50 countries, we work hard to inspire pride and a sense of...

  • Senior Manager

    il y a 4 jours

    Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps plein

    About Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Committed to becoming an international reference in sustainable delivery, Geopost is the first global...

  • Senior Manager

    il y a 3 jours

    Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps plein

    About Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Committed to becoming an international reference in sustainable delivery, Geopost is the first global...

  • Senior IT/IS Manager

    il y a 2 jours

    Puteaux, France Axway Temps plein

    Overview In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Senior IT/IS Manager to join Axway's family. Are you ready? Join us now!! Together we can. Together we will.  Axway is an enterprise integration company that's been around for over 20 years to digitally transform...

  • Incident manager H/F

    il y a 1 semaine

    Puteaux, France Deodis Temps plein

    Afin d?accompagner notre dynamique de croissance, nous recherchons notre futur(e) incident manager (h/f).En tant que Incident manager (H/F) vous êtes responsable du processus incidents management.Missions :Pour le département Infrastructure et Production Informatique, nous recherchons un Incident Manager H/F. Dans le cadre de vos missions, vous assistez...

  • AI Senior Manager

    il y a 7 heures

    Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps plein

    About Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...

  • IT Service Continuity Management

    il y a 5 jours

    Puteaux, France AXA Investment Managers Temps plein

    At AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper. As a future ITSCM Officer you will report to our Head of Cybersecurity Operation and you will be part...

  • IT Service Continuity Management

    il y a 4 jours

    Puteaux, France AXA Investment Managers Temps plein

    At AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper. As a future ITSCM Officer you will report to our Head of Cybersecurity Operation and you will be part...

  • IT Service Continuity Management

    il y a 5 jours

    Puteaux, France AXA Investment Managers Temps plein

    At AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper. As a future ITSCM Officer you will report to our Head of Cybersecurity Operation and you will be part...

  • IT Service Continuity Management

    il y a 3 jours

    Puteaux, France AXA Investment Managers Temps plein

    At AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper. As a future ITSCM Officer you will report to our Head of Cybersecurity Operation and you will be part...