Technical Support Engineer

il y a 1 semaine


Puteaux HautsdeSeine, France HCLTech Temps plein

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.
Offices: Paris, Lyon, Toulouse and Blagnac.

We are looking for a Deskside Support Engineer to join our teams working on one of our renowned client's facility based in Puteaux, Île-de-France, France.

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 3-5 Years’ experience in Windows Desktop support and Infrastructure support

Bachelor’s degree or equivalent in Computer Science or related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
Basic understanding of Network devices like switches, Routers, Firewalls and other managed/un-managed Network devices like wireless APs, Wireless Controller, servers, Multiplexers etc.
Resource should be an English speaker and be well versed with local language.
Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Excellent communication relationship-building and internal customer service skills.
Willing to work off-hours and weekends when required for projects or emergency support.

Install, upgrade, support and troubleshoot Windows 10,11 and Microsoft Office 365, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Deploy and manage in-scope hardware and software.
Provision and support Remote Site Networks (e.g., Provide Break/Fix Level 2 support for in-scope end-user hardware and software as coordinated through the Service Desk.
Provide technical support for all hardware/equipment of the remote site computing infrastructure.
Develop and document in the operations manual on-site technical support procedures that meet requirements and adhere to
Coordinate with the Service Desk and all other necessary Suppliers, third-party and Allianz support organizations to manage all on-site technical support requests to resolution and closure.
Coordinate support, maintenance and warranty activities with relevant third parties for in-scope services.
Coordinate with end-user or other site staff to schedule on-site technical support visit in response to an incident or IT service request including security remediation services.


Apply now and submit your CV in English
For further information please contact gisela.Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.
We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Comprehensive benefits package.
Flexible work environment supporting work-life balance.
Beyond professional growth, you’ll be able to collaborate with like-


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