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Service Technician

Il y a 2 mois


Créteil ValdeMarne, France LWS (Lighthouse Worldwide Solutions) Temps plein

We are seeking a Service Technician l to add to our Paris, France Team

Must have an outstanding work ethic, be self-motivated and have a “can do, get it done” teamwork/positive attitude Competitive wages and benefits Great team Great culture and benefits Employer Matched 401 k Sick and Vacation Health benefits (Vision, dental, medical, disability, life insurance, educational assistance, career pathways, tuition reimbursement, apprenticeships, wellness programs and much more)

About the Company: Founded in 1982, Lighthouse Worldwide Solutions is the world’s leading supplier of real time contamination monitoring systems and airborne particle counters. Lighthouse offers the most complete line of contamination monitoring solutions available that include Airborne Particle Counters, Microbial Samplers, and Liquid Particle Counters, as well as Temperature / Humidity sensors. Recently added production of air purification products, manufacturing of personal protective equipment. These solutions are now found in semiconductor, pharmaceutical, data storage, biotechnology, aerospace, and defense industry plants worldwide.

Job Summary:

This position is responsible for providing factory service to customers, tracking customer related issues, and communicating all service issues to management in a timely and effective manner. This is a startup position with opportunities for career growth into supervisor or management roles for the right candidate. The position will include travelling to the USA (Oregon) for service training for up to 3-4 weeks. Office and Field service duties are included, and the candidate will be provided with a competitive salary package and company vehicle.

Essential duties and responsibilities:

  • Learn how to calibrate, troubleshoot, and perform minor repairs on instruments based on date received and expedite status as determined by management direction.
  • Communicates instrument service issues to management in a timely and effective manner.
  • Participate in the reception of packages,
  • Assess the condition of the devices,
  • Record and track malfunctions,
  • Implement corrective, preventive and improvement actions,
  • Relay the quality policy and objectives,
  • Respond to customer requests in collaboration with the Technical Director,
  • Contact suppliers on technical issues.
  • Manage customer shipments
  • Follow-up of technical documentation
  • Learn how to integrate LWS Monitoring Systems and manage site installations and commissioning with a team of experienced LWS employees.
  • Completes, maintains, and processes pertinent paperwork and records, from service reports, service calibration certificates and customer project documentation.
  • Advises upper management on product development issues arising from product problems identified through servicing instruments and occasional technical support calls with customers.
  • Recommends or performs minor remedial actions to correct problems.
  • Uses equipment and materials properly.
  • Meets productivity standards and maintains a high quality of work.
  • Gathers and analyzes information skillfully.
  • Completes projects correctly, on time and within budget.
  • Supports organization’s goals and values.
  • Follow all safety rules and regulations, all work must be done thinking “Safety First.”
  • Good communication skills.
  • Get along with others.
  • Able to lift to 40 pounds and 41+ pounds as a two-person lift.

Required Skills/Abilities:

  • Experience with Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Windows, Microsoft Access, and Internet usage.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
  • Ability to write reports and business correspondence.
  • Ability to clearly communicate both verbally and in written form with customers, vendors and co-workers.
  • Ability to work with hand tools in a proficient manner.
  • Reliable and self-motivated individual who can manage and maintain customer schedules.

Travel:

  • 40% on the road and 60% in the office.
  • Training will be required for 3-4 weeks in the USA upon startup.
  • UK and Europe travel if required for new projects and company meetings.
  • All travel expenses covered by LWS with a per diem expense for meals.

Education and Experience:

  • Certificate or Diploma in Electrical or Mechanical Engineering or equivalent job-related technician experience preferably with field experience at customer sites.
  • At least three years related experience and/or training; or equivalent combination of education and experience.
  • Experience in using electronic test equipment, DVMs, Oscilloscope, etc.
  • Good troubleshooting skills are necessary with attention to detail.
  • Instrument calibration experience.
  • On-site service experience working with customers as a field technician is desired.
  • Good computer skills and if possible, IT networking experience is a bonus.
  • CAT5 cable management and cable installation skills.
  • An understanding of Quality Systems ISO 9001 and ISO 17025 is desirable and offers an advantage for the right candidate.
  • Some experience in SCADA software is desirable.

CANDIDATES SUBJECT TO PRE-EMPLOYMENT BACKGROUND SCREENING

EEO Statement: Lighthouse Worldwide Solutions is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, age, color, sex, religion, national origin, marital status, ancestry, citizenship, veteran status, sexual orientation or preference, gender identity, disability status, or any other legally-protected status.