Remote Senior Support Engineer

il y a 3 semaines


La CroixenTouraine, Centre-Val de Loire, France Trivium Packaging Temps plein
Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Sustainability is embedded in each and every function at Trivium, it's in our DNA. The global head office is at Amsterdam Airport; The regional IT engineer looks after all Trivium locations in his/her respective region. The Regional IT engineer is the first point of IT contact for all local User questions, both IT and OT related.Primary tasks are to provide support, assist users, support business processes through IT and deliver IT services in accordance with company policies and guidelines. The Regional IT engineer also works actively with central infrastructure, application and security teams as needed. Next to the regional responsibilities, the Senior Engineer will actively contribute to / advocate the Trivium Enterprise Architecture as well as Information security Principles.Responsible for providing first and second level support and continuous improvement of IT and OT services.Provide general IT support and serve as a single point of contact for multiple locations and users.Act as a key contributor to ensure successful deployment of onsite (IT) projects.Act as IT keyperson for communication between the regional users/location and other IT functions.Key Qualifications:Good understanding of IT infrastructure technologies and principles (examples network topologies/technologies, Servers and applications).Broad knowledge of supporting Microsoft and its interconnection products (Office 365, OneDrive, Win10, Win11, Active Directory, server 2012-2022, remote desktop, terminal server, virtualization).Lean team with knowledgeable and supportive colleagues.Education & Training:Advanced graduate degree and excellent academic record (e.g. Master) Relevant domain certifications.Educational background and experience in IT/OT, Security, and Solution Engineering in Enterprise environments.Strong English verbal and written presentation skills (add another language according to the country).Experience working in an IT ticketing system such as ServiceNow is preferred.Our customers come from a wide range of backgrounds, and so do our people and It's business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.
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