Sr. Credit

Sr. Credit & Collections Associate - Bilingual Billing Collections (Hybrid) / Associé principal, crédit et recouvrement - Recouvrement de factures bilingue (Hybride)LOCATION: (Canada– Hybrid 8 days a month in the office) - Sherbrooke, QC J1J 2E3 or North York, ON M2N 6X1POSITION SUMMARY:We are seeking a bilingual billing collections representative to collect outstanding and delinquent account balances from customers. Resolve issues when necessary to ensure that the customer's account is accurate and updated.MAIN RESPONSIBILITIES:Perform collection of overdue accounts through direct telephone contact and written communication.Pro-actively analyze customer accounts and amounts owed.Place a hold on customers accounts when balance is over 60 days.Negotiate payment terms when necessary.Deal with adjustments, cancellations, payments and account write-offs in a timely manner to collect maximum amount possible.Recommend accounts to be escalated to collection agency and follow up.Investigate and reconcile discrepancies on accounts.Resolve customer account queries through effective communication and problem solving.Maintain detailed files of all communication with customers including credit history of the account.Communicate with account managers concerning outstanding accounts.Respond to account managers/customer service rep account status queries.JOB QUALIFICATIONS:Education: Grade 12 or equivalent.Perfectly bilingual (both French and English).At least 4 years of experience in Credit and Collections.General office procedures, basic accounting, well organized, strong written and oral communication skills.Collection techniques training would be an asset, but is not a requirement.Computer literacy required.Key Attributes:See - The ability to see the vision for the business. Be customer driven and technologically savvy.Believe - Demonstrates commitment and passion for Wolters Kluwer's mission, resilience in the face of obstacles, agility and ability to take calculated risks.Do - Makes business decisions willingly with a balance of speed and consideration. Engages in projects and executes efficiently.Own - Takes accountability for commitments.
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