IT Service Delivery Manager
il y a 2 semaines
Offices: Paris, Lyon, Toulouse and Blagnac.
We are looking for an IT Service Delivery Manager to join our team at a client's facility in Paris La Défense , France.
As the Service Delivery Manager, you will be responsible for managing and maintaining AOM services and infrastructure services in production that contribute to applicative maintenance of IT business solutions. To meet delivery objectives SDM responsibilities consist in determining operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
Delivering services, driving service performance, ensuring user satisfaction, service delivery and SLA achievement of the specific assigned business domains.
Shall frontend communication, business and technical discussions with AD AM /BO teams and stakeholders as well as Third Parties for all activities in scope of AO
Helping in the process of onboarding of new applications, upgrades, Decommission and Consolidation within the Service Provider's gamut of services
Proven Strong Project and People Management skills.
Ensuring delivery teams are equipped with knowledge and relevant training for the scope
Defining escalation and support procedures
Understand the customers landscape in infra and application services scope and application workflow and infra deliverables
Participate in the crisis management calls and Major incidents.
Bac+2 -Bac+5 Degree in IT or relevant field
~ English and French Fluent
~15+ years of prior IT working experience in any of the prominent technologies
~ Ability to communicate both oral and written with client mid/senior management professionals.
~ Ability to present status report in a senior management forum and ability to articulate and answer questions.
~ Proven experience as a Service Delivery Manager or in a similar role.
~ Strong understanding of service delivery processes and procedures.
~ Excellent leadership and customer management skills.
~ Apply now and submit your CV in English
Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.
We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Comprehensive benefits package.
Flexible work environment supporting work-life balance.
Beyond professional growth, you'll be able to collaborate with like-
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