Senior Manager
il y a 2 semaines
We are looking for a Senior Manager MSP Support who will lead a team of 25+ Employees across Europe supporting the availability, quality, and performance of MSP solutions in the field across the European network through technical Mechatronics understanding, process optimization, and variance reduction. The Senior Manager MSP-CX Support partners and supports Internal Customers, ensuring the installed MSP solutions realize full performance and entitlements through process analysis, compliance, and reporting. The leader builds a team of maintenance, operation, and process experts who support product owners in life cycle management of MSP technologies and troubleshoot under-utilization situations to mitigate risk in operations, maintenance, and asset utilization. This candidate requires strong leadership skills, attention to detail, excellent communication skills, collaboration, analytical and abstract thinking, time management, and organizational skills.
Participate in product testing in the field to increase utilization and reliability of field solutions
recommend and facilitate solutions to these issues.
Drive global alignment with the NA counterparts ensuring a WW MSP support vision
Bachelor's degree (BS)
Years proven experience leading or managing large cross-functional teams with maintenance, testing, operation, and process integration expertise
Excellent time management skills with a proven ability to meet deadlines.
Proven experience using business/technical software like MS Excel and MS Project
Strong communication skills to coordinate with team members, operations, and management
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