Field Service Technician I
il y a 4 semaines
OverviewAesculap, Inc., a B. Braun company, is part of a 180-year-old global organization focused on meeting the needs of an ever-changing healthcare community. Through close collaboration with its customers, Aesculap provides advanced technologies for general surgery, neurosurgery and closure technologies. Aesculap continues a proud heritage of leadership and responsiveness as we strive to deliver products and services that improve the quality of patients’ lives.ResponsibilitiesPosition Summary:Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing sharpening and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.Responsibilities: Essential DutiesRepair surgical instruments with the guidance of Field Service Technicians II and Senior technicians;Build and maintain a positive relationship with the customer;Manage customer expectations to meet or exceed satisfaction;Partner with Sales team(s) to grow business in assigned territory;Perform accurate and timely repairs of precision surgical instruments;Manage all on-site repairs, maintenance, and testing of assigned instruments and equipment;Diagnose errors or technical problems and determine proper solutions; must have strong problem-solving skills;Produce timely daily work orders;Update customer reports as needed;Cooperate with sales and technical teams to share information across the organization;Comprehend customer requirements and make appropriate recommendations;Conduct regular maintenance and cleaning of work area and company equipment;Comply with applicable ISO and FDA regulations as stated in Quality Manual;Embody the Company’s Vision, Mission, and Values;Other duties may be assigned.Expertise: Knowledge & SkillsLanguage Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Target Based Range$26.94 - $33.68QualificationsRequired:High school diploma required;Experience with machining or handling of delicate metal instruments is desirable;Clear communication skills to customers, colleagues, and management;Technical degree is desirable;Occasional overtime and changes in shift scheduling are required to suit customer needs;Computer knowledge is required.While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.Additional InformationResponsibilities: Other Duties: The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.Physical Demands: The employee must occasionally lift and/or move up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.What We OfferB. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at Through its “Sharing Expertise” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.NoticesEqual Opportunity Employer Veterans/Disabled #J-18808-Ljbffr
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