Senior Engagement Manager

il y a 4 semaines


Paris, France Remote Woman Temps plein

sh Platform-as-a-Service (PaaS) removes the complexities of cloud infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and deploy applications. We provide 24x7 support, managed cloud infrastructure, and automated security and compliance with an all-in-one PaaS. We give our customers complete control over their data by keeping applications secure and available around the clock.Platformers are a remote, global workforce, and we thrive in a multicultural team. Position SummaryWe're looking for a Support Manager to lead, mentor, and inspire our Customer Support team within EMEA region. sh, we believe that exceptional customer support goes beyond just solving problems - it's about building relationships, enabling success, and continuously improving the experience for our customers and our team. Reporting to the Senior Manager of Customer Support, you'll play a key role in creating an environment where your team thrives. Develop and maintain support processes, ensuring alignment with broader organizational objectives. Set performance standards that align with support goals, oversee high-level customer issues, and ensure effective long-term resolutions. Support during critical incidents: Hands-on web development using PHP, Python, Ruby, or Go.Proficiency in Linux system administration.Familiarity of git for version control, and a solid understanding of DNS, TLS, and encryption.Adept at providing clear, empathetic customer support and fostering collaboration within and across teams.Nice to HaveExperience with Magento, Symfony, TYPO3, and/or Drupal.Knowledge of IaaS solutions such as AWS, Microsoft Azure, and Google Compute Engine.sh, remote work isn't just a trend - it's our way of life. The freedom of remote work with the support of a diverse, global team has been our successful model for nearly a decade 45 Minutes with Talent Acquisition60 Minutes with Hiring Manager (Senior Manager, Support EMEA)60 Minutes with Team (Cloud Support Engineer, ICs)45 Minutes with Executive (Senior Director, Customer Support)All roles require background checks.We're sustainably changing the way companies develop and manage their web applications.We're voted as A Best Place to Work by 96% of our employees, Forbes Top 30 Companies for Remote Jobs, and France Best Workplaces for Women.Professional development budget.Office equipment budget.Comprehensive health coverage (US, CA, UK, and FR employees only).Inclusive parental leave (geographically dependent).Company stock options (discretionary).We strive to create an environment built on trust, support, and respect for all individuals. We welcome everyone, regardless of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, creed, gender, national origin, age, marital status, pregnancy, education, languages spoken, or veteran status.


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