Replacement Agent

**The job that rocks**:
Based in Basel, you are the first point of contact for our replacement customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices.
- You have full access to the fleet availabilities of the branches in order to offer the best solution for the client.
- We are big on team spirit, and that's why you’ll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty.

**The applicant of our dreams**:

- You are native speaker Italian and English (written & spoken) and have an understandable and clear way to speak and express yourself. Speaking french is also recommanded.
- You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner
- Ideally, you would already have some initial experience in customer service, working in a call center, sales, restaurants, or generally dealing with customers
- You are an organizational and communicative talent, able to cope with a heavy workload, and highly dependable
- You like to work in international teams and appreciate the exchange with colleagues
- You are practiced in using MS-Office programs - especially Outlook, Word, and Excel

**Additional Information**:
Salary : 3392 CHF per month

Contract : 42 hours per week

**More about the department**

**About the department**:
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