Client Activity Manager
Il y a 2 mois
Libellio Paris - 75, CDI
Les missions du poste
Le Client Activity Manager (CAM) est le garant de la relation clientèle des Opérations du TA/FDS France.
Il est le point d'entrée unique au sein du département TA/FDS pour ses clients. Il assure le suivi des activités TA/FDS pour leurs comptes avec pour objectif l'excellence de qualité de la relation en continu.
Les clients dont l'équipe à la charge sont:
- En conservation chez BP2S (activité FDS) : assets owners, assets managers, brokers, banques, corporates...
- Des sociétés de gestion qui ont délégué la fonction d'agent centralisateur ou de LTA à BP2S (activité TA et LTA)Les tâches de la mission sont:
- Veille au respect des SLA clients. Le CAM devra donc s'assurer que le client a reçu quotidiennement l'ensemble des prestations,
- Traite tous les types de demandes émanant de nos clients (sociétés de gestion ou clients en conservation chez BP2S) sous réserve que cela fasse partie de la prestation,
- Traite les requêtes dans un délai maximum de 48 heures (2 jours ouvrés) ou à mínima accuse réception de la demande si celle-ci nécessite un délai de traitement supérieur à 48 heures.
- Fait le lien entre les équipes opérationnelles (basées à Paris ou à Varsovie) et le client
- Assure la coordination entre les différentes équipes internes afin d'apporter une réponse unique et cohérente au client,
- Résout rapidement les plaintes clients en analysant les causes et surtout en mettant en place des plans d'actions efficaces,
- Produit et communique les indicateurs de qualité (KPI) définis avec le client,
- Remonte auprès du Responsable de l'équipe tout requête inhabituelle ou ne correspondant pas au SLA,
- Participe aux permanences de l'équipe.
LI-MV1
Bienvenue chez Libellio
« Toutes les Sociétés de Conseil se ressemblent »,
Toutes ?
LIBELLIO est une société du GROUPE LR TECHNOLOGIES.
LR TECHNOLOGIES GROUPE c'est 500 Libelliens qui nous ont élus Great Place To Work en 2016, 2018 et à présent 3e France et Europe 2021. Nous sommes également la 99e société française labellisée B CORP pour notre engagement RSE.
Depuis 2014 nous avons créé 11 implantations et 5 pôles d'activités complémentaires:
- Aéronautique / Spatial / Défense
- Drone / Robotique / IoT / Automobile/ Ferroviaire / Industries / Multimédia
- Médical / Pharmaceutique
- Énergie / Environnement
- Systèmes d'Informations / Banque / Finance / Assurance
Nous sommes 500 et nous allons être 1000.
3 raisons de rejoindre:
- 500 Libelliens, sollicités par tous comme vous devez l'être, nous ont rencontrés et ont décidé de nous rejoindre.
- 94 % des Libelliens déclarent que nous sommes un Groupe où il fait vraiment bon travailler.
- Nous grandissons vite mais nous grandissons bien : B CORP Great Place To Work ISO 9001 CIR.
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