Software Support Technician

Il y a 5 mois

Nantes, France Envision Digital Temps plein

**The Company**:
Univers provides the world’s most comprehensive decarbonization system.

We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.

With 220 million devices connected, over 560GW of renewable energy under management, and a community of over 500 customers including Microsoft, Starbucks, and HSBC, we’re helping leading businesses get the world to net zero—and what comes after it.

**Join the venture of cloud data & IIoT revolution for the Renewable Energy Industry.**

**Come & contribute to energy transition at Univers (Nantes) in a motivating ecosystem.**

Branch of Univers® (global leader in “Net Zero” future - 1000p, HQ à Singapore, 14 offices in 4 continents), Univers (Nantes) is a cloud solution vendor specializing in renewable energy data intelligence for the energy industry. Headquartered in Nantes, France, the company has 60 employees and a global presence with offices in Europe, North America, and India.

**Key Areas of responsibility**:
Integrated into the Customer Service team, whose main mission is to support our customers and be responsible for their satisfaction, the Software Support Technician works around 3 areas:
**1. Customer support**:
A key mission contributing to the full satisfaction of our customers, the Software Support Technician:

- Participates in the implementation and improvement of customer support procedures
- Contributes to updating the online help portal (multilingual)
- Documents the bugs or improvements that he has detected and/or those mentioned by our customers

In daily contact with our customers, he must be able to demonstrate diplomacy and respond with quality and pragmatism to the various requests.

**2. Project support**:
With very good technical knowledge in the field of IT, Solar and Wind, the Software Support Technician assists our customers in setting up their data collection systems and assists our Project Managers in setting up our solutions for our customers:

- Configures the Data Acquisition System Equipments and organizes the delivery of the hardware to our customers
- Assists our customers during the commissioning of the equipment on site
- Creates and configures our customers' infrastructures on our solutions, checks the correct reception of the data
- Works in collaboration with our Project Managers in the customization of the solution environment according to the specific needs of our customers

**3. Contribution to product validation**:
As an expert in the use of our solutions, the Software Support technician also contributes to the validation of new features implemented by the development team. In this context, he:

- Participates in internal tests and validation of new versions of the solution
- Documents the bugs or improvements that he has detected and/or those mentioned by our customers
- Contributes to the creation of customer support documents explaining the new features

The Software Support Technician evolves in a very international context within a multicultural team.

**Experience & knowledge**:

- Master's or bachelor’s degree in automation/computer, Maintenance or Renewable Energy
- Practical and proactive mind, force of proposal, excellent communication skills
- Analytical rigor, precision, curiosity
- Understanding or hands-on experience in the Renewables market
- Experience in customer support and / or knowledge of industrial communication would be a plus
- You also have excellent interpersonal skills and a strong sense of service, which allows you to be a coordination link with all the teams.
- Excellent written and verbal communication skills
- Languages: Fluent French, Fluent English

**Joining UNIVERS Nantes also means**:

- Benefit from the resource of an international Group, a key player in energy innovation
- More than 60 talents present in Nantes, New Delhi (India) and Philadelphia (US).
- Join a dynamic, multicultural, passionate and generous team, driven by shared and eco-responsible values
- Contribute to the success of an innovative and efficient solution
- Be at the heart of cloud computing, IIoT and data technologies for the renewable energy sector
- Easy access to office with public transport (Erdre-Active - 15 minutes from Nantes City Center Train Station), bicycle parking
- Enjoy a friendly atmosphere, breakfasts, sports teams (futsal, running)
- 50% coverage of the transport subscription and payment of a bicycle mileage allowance
- Benefit from the restaurant voucher card and RTTs
- Home-Office company regulation in place up to 3 days per week
- UNIVERS is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to ra

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