Trainer/helpdesk

**Travel Technology Interactive**, an Alternext listed company since 2011, is a software editor for the airline business, with a worldwide presence. Our French offices are looking for:
**Trainer/helpdesk**

**Responsibilities**:
**Helpdesk/Customer support**

As the first point of contact of our customers, your duties will include:

- Logging customer requests in the internal tool
- Escalading technical questions to the development team
- Assist in testing new developments
- Inform customers of new development releases
- Translate customer documentations

**Training in France and abroad**
- Prepare and customize training schedules and documentation to meet our customers’ needs and expectations
- Deliver training to users, on site or at the customers’ premises
- Provide training and support during the launch of the product with new customers
- Write daily training reports

**Profile**:

- Bachelor’s degree or equivalent,
- Strong experience in the airline/travel industry with GDS/DCS knowledge a plus
- Interpersonal skills and ability to pass on knowledge in a clear and concise manner
- Fluent in French and English ( Spanish would be a plus)

We are looking for individuals who thrive in challenges and who are able to adapt to their audience in order to offer the best possible training and support. Strong presentation skills (in both French and English) are a must. International travel represents about 20% of the time (mainly in Africa/Middle East), while the rest of the duties are to be carried out in our offices in Marseille.

**Salary and benefits**:
This is a permanent position (39hrs/week)

The salary is between 28 K€ and 32 K€ (gross) over 13 months, depending on experience.

Benefits include: _Titres restaurant_, medical insurance, up to 50% of travel card, car park (under conditions).

Our offices are located on the Vieux Port in the heart of Marseille ( 13007).

Type d'emploi : CDI

Salaire : 28 000,00€ à 32 000,00€ par an

Avantages:

- Participation au transport
- Titre-restaurant

Programmation:

- Périodes de travail de 8 heures

Types de primes et de gratifications:

- 13ème Mois
- Heures supplémentaires majorées

Lieu du poste : Télétravail hybride (13007 Marseille 7ème)