Staff Engineer
Il y a 2 mois
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world.
We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
The Apps Team is responsible for creating and maintaining Native Apps between external services and Gorgias, as well as enabling others to create apps in Gorgias. Apps are the connecting piece between Gorgias and the rest of the ecosystem: through them, support tickets are created and answered, customer data is ingested, actions on external services are executed. There are two types of Native Apps we own:
- ** Messaging**: Apps which allow users to send and receive messages from third-party channels. Those include for example Gmail, Facebook Messenger, or Aircall.
- ** Ecommerce**: Apps which allow users to have more data about customers contacting them and to execute actions for those customers. Those include for example Shopify, Recharge, or Magento 2.
**About the Role**
You’ll have a chance to:
Work with smart, passionate people every day
Get extreme ownership over your work and results
Be treated like the expert you are
Do work that matters, impacting thousands of businesses and millions of shoppers
Mentor and lead engineers, to make our products scale
**What You’ll Do**
- Define a strategy for reducing maintenance costs and improve performance and resiliency of existing Native Apps
- Lead the implementation of new Native Apps, integrating the whole Gorgias product suite with new Partners
- Work with adjacent teams to improve the way Native Apps integrate with all the products in Gorgias’s suite
- Mentor engineers within the team, to raise the engineering quality bar
- Work with senior engineers across the company to draw the future direction of our engineering practices
- Support our customers directly with issues on the Team’s domain once every 6 weeks
**Who You Are**
- 7+ years experience in building and scaling high traffic systems
- Significant experience with event-driven systems and eventual consistency
- You have experience integrating with third-party APIs at scale, ensuring resiliency and consistency
- Experience with continuous development/deployment
- Strongly desirable experience with Kafka, Python
- Experience with front-end frameworks (React, Angular, Vue, Next) is a plus
**Company Benefits and Perks**
- 5-week vacation plus 2 weeks RTT
- Paid sick leave
- 6 weeks full remote/year
- Paid parental leave (16 weeks)
- 50% of public transportation reimbursed
- MacBook Pro
- Personal credit card to buy lunches (we use Swile)
- We provide private health insurance (we use Alan)
- Get up to €700 to set up your workstation at home (working from home should feel breezy)
- Get up to €2000 of learning material and wellness support per year This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats
**Join our team for the opportunity to**:
Work with smart, passionate people every day
Get extreme ownership over your work and results
Be treated like the expert you are
**Engineering Team Culture**:
Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.
You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.
We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.
**More cool things to know about Gorgias...**:
- Raised our Series C-2 for $29M in May 2024: Article Here
- We went from 0 to 15,000+ merchants using our platform since 2016
- We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
- Discover the Gorgias Platform
- Learn about our Compensation Policy
Compensation Range: $203.5K - $224.9K
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