![Harmonic Inc.](https://media.trabajo.org/img/noimg.jpg)
Pre-sales Technician Apprentice
Il y a 3 mois
**Apprenti(e) Pre-Sales Technician**
Harmonic = Rennes et périphérie (Hybride)
2 ans en contrat d’apprentissage
***
**Qui sommes-nous ?**
En tant que leader mondial des technologies et des services de traitement et de diffusion de la vidéo, nos solutions permettent aux entreprises de médias et aux fournisseurs de services d'offrir une expérience vidéo supérieure sur tous les écrans (broadcast et OTT).
Outre la diffusion de la vidéo OTT via des technologies innovantes de Cloud et SaaS (Software as a Service), Harmonic révolutionne l'accès au câble avec la toute première solution CCAP virtualisée. CCAP permet aux câblo-opérateurs de déployer avec souplesse des services Internet sur des appareils fixes et mobiles.
Harmonic compte 1 700 employés répartis sur 25 sites dans le monde. En France, la société possède 3 sites : Issy-les-Moulineaux, Brest et Rennes. Pour offrir un environnement de travail flexible et épanouissant, nous déployons les moyens de permettre à nos employés de se former et de se développer tout au long de leur carrière
**Contexte de l’entreprise**:
Au sein de l’équipe avant-vente en charge des clients de la zone EMEA, nous recherchons une personne intéressée pour préparer et configurer les différents équipements qui sont envoyés chez nos clients afin de leur permettre de tester la qualité et les avantages de nos solutions. Nous gérons un parc de plus de 300 équipements pour mener à bien ces démonstrations.
***
**Vos missions**:
Dans un premier temps, la mission consistera à:
- Qualifier les demandes de démonstration, en précisant le besoin avec le commercial ou l’ingénieur avant-vente Harmonic.
- Identifier les produits internes qui répondent le mieux à la demande.
- Préparer les produits (serveurs informatiques avec cartes d’interface), mettre à jour les versions logicielles et tester les produits afin de garantir un bon fonctionnement pour les démonstrations.
- Préparer l’expédition vers le service logistique.
- Gérer le retour des produits en fin de démonstration.
- Mettre à jour les informations dans les outils de suivi de planification.
- Faire évoluer les procédures techniques et organisationnelles associées au poste.
- Proposer des points d’optimisation des processus Démo.
- Partager la connaissance au sein du département Presales.
- Gérer et optimiser la salle d’intégration Démo (Switches et outils de supervision).
***
**La mission pourra évoluer vers**:
- La création de bans de tests
- L’évolution des outils PreSales (schémas, documentations,)
- Le test de « produits tiers » (complément à notre gamme de produits).
- La mise en place de démonstration de systèmes complexes,
- La mise en place de démonstration dans le cloud.
**Votre profil**:
- Profil méthodique et consciencieux
- Adaptabilité, acquisition rapide de nouvelles compétences selon les besoins
- Enthousiasme et curiosité
**Les + Harmonic***
- Flexibilité dans l'organisation du travail
- Des locaux récents et modernes
- Des événements conviviaux (Hackatons, petits-déjeuners, Welcome Day, challenges entreprise )
- Des cours de sport animés tous les jours par des coachs diplômés
- Carte tickets restaurant, chèques vacances
- Accès à un CSE : voyages, emprunts de matériel (jeux, livres, consoles, bricolage, sono ), remboursement des activités et loisirs Et + encore
**Diversity, Equality, and Inclusion at Harmonic**
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on
integrity and mutual respect and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
**#LI-Hybrid****:
- Recruiter # CD
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