Client Services Representative
Il y a 6 mois
**Join us on our exciting journey**
IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.
Department Overview
The Global Market Insights team is a Global business unit with local expertise and talent, delivering leading solutions to the pharmaceutical and life sciences industry.
The GMI Service team provides a range of support and additional insight across the GMI portfolio, ensuring clients maximise their usage of GMI products and services to facilitate a positive and productive long-term relationship.
Job Overview
**Responsibilities**:
- Serve as an expert dedicated contact for clients using GMI data and services
- Establish and build positive client relationships with defined clients, understanding their requirements in terms of data and services
- Ensure all contracted services are delivered in a timely manner and identify opportunities to expand usage via regular tracking KPI reports
- Manage end to end query resolution process, managing cross functional stakeholders to ensure a full and timely response is provided
- Provide additional insights, interpretation and recommendations for the data to enable appropriate resolution of business questions and/or issues
- Design and execute against a bespoke client training plan on all aspects of GMI data and systems in line with specific client requirements
- Conduct regular client service review meetings virtually or at the customer site to address ongoing client service needs and priorities
- Define and manage production of complex ad-hoc studies for clients
- Supporting the team lead on driving and implementing as hoc GMI Service initiatives
- Coaching and/ or mentoring of junior staff or new starters
- Knowledge of the pharmaceutical and healthcare market
- Ability to understand and communicate detailed analysis and reporting on client issues such as complex data queries
- Ability to manage client expectations with regards to timelines as well as product/service capabilities.
- Good understanding of IQVIA assets with knowledge of Global Market Insights core offerings
- Advanced Excel and PowerPoint skills
- Ability to manage multi-functional tasks
- Analytical skills and a strong attention to detail
- Excellent team player
- Fluent in French and English - spoken and written
- 1+ years of client facing experience, ideally within the pharmaceutical industry.
Desirable
- Experience working with multi-geographical teams
- Experience working with IQVIA GMI data or Syndicated Analytics
- Experience working with Salesforce
**PLEASE SUBMIT YOUR CV IN ENGLISH**
We know that meaningful results require not only the right approach but also **the right people**. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and
**Whatever your career goals, we are here to ensure you get there**
**We invite you to join IQVIA.
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