Energy Saving Certificates Process Manager
Il y a 5 mois
**About BlaBlaCar**
- BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
**Your Mission**
We are looking for an Energy Serving Certificates (ie. Certificats d’Economies d’Energie in France) process manager to join the ESC Western Europe team at BlaBlaCar. Their mission is to** build, document and challenge all the processes to drive the Energy Saving Certificate (ESC) schemes to success and to beneficiaries satisfaction. **As ESC Revenue Process Manager, your role will be to **implement new processes and improve existing, ensure beneficiaries satisfaction and work on cross team projects**. We are looking for someone rigorous with an entrepreneurial mindset to support our growing ESC business but also able to work in a strict regulatory environment. You will be reporting to the Head of ESC and working with a team of 5 people.
**Your responsibilities**:
- Set up and guarantee operational excellence in our ESC revenue generation through documentation, assessment, continuous improvement approach, team training
- Manage front-end customer experience on ESC benefits, lead optimization proposal, maximize success, monitor customer satisfaction and financial impacts (e.g. goodwill gestures)
- Consolidate the needs of the ESC team and bugs report, from definition and expression to cross-team coordination and implementation
- Project management (including cross-team) to improve ESC processes, beneficiaries experience, work efficiency
- Active contribution on ESC revenue generation and support the ESC team depending on business priorities
**Your qualifications**:
- Capacity to deliver accurate process documentation and evaluate impacts on a complex and changing environment
- Project management skills : autonomous to lead projects to the delivery, identify challenges and priorities, you are very organized
- Cross teamwork and coordination, smooth relationship and ability to convince and find the best compromise
- Customer success experience to understand customer needs and issues
- Fluent in French, full working proficiency in English
- Thriving in a collaborative, fast-growing and innovative environment
- Ability to take ownership, aligned with business priorities
- Nice to have: Excel and CSV proficiency, ESC knowledge, working proficiency in Spanish
**What we have to offer**:
- 4 additional weeks of Maternity leaves and Paternity leaves paid
- Financial support for home office equipment
- Minimum 25 days holiday per year
- Local meal plan policies (Swile card in France)
- 50% transportation paid in France (Forfait Mobilité Durable)
- Relocation package and visa support
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Employee Stock ownership plan
- Regular team building events
- Mental health support through Moka.care
- Paid leave - be the member day
- Annual budget for Sport & Cultural activities (180 euros reimbursement)
**Interested in joining the ride?**:
- a 45-min video-call with your Talent Acquisition Manager, Marieta Tonoyan to get to know you, understand your career expectations and answer your questions
- a 60-min video-call with our Head of ESC revenues, Floriane Rey
- a fully remote exercise to evaluate your skills
- a 45-min video-call with Floriane Rey & Jean-Michel to discuss about your exercise + 30 mins with Jean-Michel Trinh
- a 30-min video-call with our SVP Western Europe, Dau-Khoi Nguyen for vision fit and rounding off the process
Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.
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