Service Operations Leader

Il y a 2 mois

Paris, France ETS Georges Renault S.A.S. Temps plein

**Service Operations Leader**:

- Functional area: Customer Service- Country: France- City: collégien- Company name: ETS Georges Renault S.A.S.- Date of posting: Nov 28, 2023Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

**SETITEC SERVICE OPERATIONS LEADER**

Are you looking for a new challenge? Would you like to take the next step in your career that will combine a strong international approach, process understanding, networking and knowledge sharing as well advising and exchange of best practice in all our Customer Centers around the world?

Does it sound exciting? If so, we have the right position for you

The Industrial Technique Service Division is responsible for growing the Service business within the Industrial Technique Business area. We have a dedicated team of technicians, support personnel, sales force and managers in place in more than 20 different markets.

We are looking to recruit a Service Operations Leader to support the service business for the Setitec line of Desoutter.

As the Service Operations Leader for Setitec, you will be responsible for organizing the Setitec service operations and ensuring their efficiency to support the field activities. You will work with everything related to service operations from documentation and competence development to workflow and administrative processes.

The task is to structure the Service operations of Setitec in order to grow the competences of customer centers and improve support to the field, with a long-term target of ensuring a world class efficiency in a continuously improving global organization. You will join a highly professional team and will belong to the CPS global operations team. Since this mission is cross-functional you will be part of the Setitec Management team and will represent the Service operations for Setitec.

You will work in close cooperation with the Setitec management team, the CPS operations manager, the CPS Product Marketing Manager, the relevant AIS operations teams and the Customer Centers.

This position is key to our success and reports to the global operations manager Service

**Job description**
- Lead the activities which will structure the service organization for Setitec.
- Manage a team of four technicians who provide Service support to customer centers.
- Initiate and drive the competence development of our CCs with a master trainer.
- Create the Service documentation on which service technicians will rely to gain autonomy in servicing the Setitec products.
- Implement the Service ticketing system at Setitec to provide support to Customer Centers and remotely help them service the Setitec solutions on site.
- Cooperate with the Setitec management team to align the Service operations with the Setitec strategy.
- Cooperate with Setitec R&D to anticipate the service needs for the future products.
- Prepare the Service at Setitec for its mid-term and long-term goals: DDS, integrated Service and high added-value expertise.

The aim of these tasks is ultimately to improve our customer’s experience with the Setitec offer.

**Experience requirements**

We believe you are customer focused, with good customer onsite support understanding. You have the capability of dealing with multitask situations, you can manage a crisis. You also have the capability of understanding the links between the customer’s production processes and our products and solutions.

We are looking for experience in the following areas:

- Significant industrial experience in running and developing efficient operations
- Experience of working within an international matrix-organization and ability to adapt easily to different cultures.

**Educational requirements**
- Engineering degree, additional experience in business, sales or people management is a plus.
- Good command of spoken and written English is mandatory, other local languages are a plus.

**Location**

The position is based in Collégien, 25km east of Paris.

**Additional information**:
Travel is needed to fulfill the mission.

The position applies to local terms and conditions.

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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