Overseas Team

Nobody forgets their first ski season, and many of our resort staff come back year after year. Our winter season jobs offer an opportunity to bring your skills to a completely new environment. In Val d’Isere and Courchevel 1650 in France we offer jobs for childcare professionals and Managers working in a luxury hotel.
Long hours and hard graft are balanced by the beautiful Alpine surroundings, meeting like minded people and skiing some of the best powder the Alps have to offer.

Resort Manager

**Reports to**: Resort Operations Manager

**Role Purpose**:
Scott Dunn Resort Managers are dedicated and highly motivated individuals who at the required destination manage our full operation ensuring all our guests receive the best possible service. This position holds overall responsibility within the resort and is very diverse in its portfolio of associated duties. While the role is primarily that of overseeing the work of the team and the other managers, problem solving is a significant work area and the ability and willingness to get involved in any aspect of the operation from Childcare to Guest Relations to Human Resource management is essential.

**Responsibilities**:
From our teams, we expect an attitude whereby “Nothing is too much trouble”. You will be expected to fulfil the following responsibilities:

- Ensure that all our guests benefit from the highest possible level of “Scott Dunn” service.
- Effectively manage and oversee your resort team leading by example and creating a positive team atmosphere.
- Manage and ensure all resort staff and managers carry out their roles according to Scott Dunn standards as thoroughly and efficiently as possible.
- Work closely with the resort childcare team, UK Operations Team, and the sales teams to ensure the smooth running of the hotel programme.
- Maintain and develop good relations with all existing or new suppliers and contractors both in and out of resort, so guests feel the benefit from this, and any potential issues are promptly dealt with.
- Follow grievance and disciplinaries/staff policies in line with company standards - responsible for all communication and process.
- Ensure all property and equipment are looked after with the utmost care.
- Enhance guests’ stay by proactively helping them get the most from the resort, childcare and local area.

**Administrative & HR Duties**:

- Complete, accurately and efficiently, all paperwork and administrative duties as and when necessary to ensure effective running of the resort.
- Inspire, lead and communicate with your team through regular meetings, one to one reviews and team building.
- Ensure the day-to-day logistics of resort are planned and clearly communicated to the team.
- Manage staff accommodation properties so that they are treated with the utmost care.
- Work to a budget and report regularly on all costs.
- Work closely as a team to coordinate and manage all guest bookings.

Childcare Operations Duties
- To contact all guests pre-departure to confirm all details about their holiday.
- Book the Explorers Kids Club external activities on a week-by-week basis.
- Support the childcare team in weekly logístical tasks.
- To ensure any potential health and safety risks or issues are addressed, followed up and resolved in a timely manner.
- Provide a degree of flexibility wherever possible to meet parent’s needs and wishes.
- Make certain that the cleanliness of the club is of extremely high standard.
- Guarantee that all policies and procedures are implemented to guarantee an efficient operation and expected standards.

**Guest Relations Duties**:

- Create ample opportunity for the guests to be able to meet with you to discuss their holiday needs allowing you to assist in enhancing their holiday experience.
- In conjunction with the hotel, co-ordinate and manage the arrival and departure of guests including transfers to and from the airport.
- To reconfirm or book transfers, restaurant bookings, spa treatments, pre-arrival shopping and activities.
- Effectively troubleshoot unforeseen events and circumstances whether related to guests, staff, properties, or logístical arrangements.
- In the case of an emergency, be on call to assist the guests when needed. This may include out of hours assistance.
- Work closely with the resort to facilitate resolutions of issues, such as complaints, changes to travel plans and medical issues.
- To ensure any potential health and safety risks or issues are addressed followed up and resolved in a timely manner.
- Use your judgement to create surprise and delight moments for birthdays, anniversaries etc.

**Abilities and Expectations**:

- Have an outstanding eye for detail
- Outstanding work ethic
- Ability to work independently or in a team
- Excellent guest relations and interpersonal skills
- Good self-motivation
- Organised, highly flexible and pro-active
- Professional and can-do attitude
- Excellent time keeping and reliability
- Forward thinking and p