Data Center Technician Manager
il y a 3 semaines
**Business Function Overview**:
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a
**Datacenter Technician Manager **(DCTM).
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action #COICareers #Buildthecloud #Changetheworld #WeSeeYou #RepresentationMatters #DCT
**Responsibilities**:
**As a Datacenter Technician Manager, your success will be measured by**:
**_Responsibilities_**
**_ People Management _**
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
- Promotes a positive and effective team environment by modeling best practices, leading regular team meetings and cross-discipline collaboration, and monitoring the status of work across their team.
**_ Data Center Operations_**
- Shares expertise in and provides guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning equipment.
- Reviews process changes to evaluate impact on service execution and shares relevant information about change with stakeholders across functions and disciplines.
- Provides guidance on and holds a team of technicians accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service change policies.
- Assigns tasks to technicians and monitors progress against Key Performance Indicators (KPIs) and established Service Level Agreements (SLAs).
- Ensures work is appropriately prioritized and that resources and team capabilities are in place so that assigned tickets are completed within SLAs and meet KPIs.
- Analyzes data related to technicians' performance on tickets and shares with Operations Management.
**_Service Delivery_**
- Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
- Investigates root causes of issues that may have impacted SLAs and takes proactive corrective action.
- Ensures that tasks assigned to technicians are appropriate for their individual capabilities and they have access to and complete relevant training.
- Shares updates with relevant stakeholders during service incidents and escalates issues with significant customer or business impact to appropriate experts and stakeholders.
**_ Managing Services_**
- Exercises awareness and discretion to contribute to issue tracking, follow-up, and resolution; accountable for service compliance and quality; escalates issues through appropriate channels, follows-up on issue resolution, and shares knowledge related to issue resolution with appropriate teams; provides guidance to technicians around client interactions.
- Monitors services tickets and Key Performance Indicators (KPIs) and reports trends and service anomalies.
- Leads team and triage meetings, prioritizes work across their team, and rebalances priorities to respond to changes.
- Collects and reviews service metrics for their team to support service intelligence analysis.
- Partners with internal and external stakeholders to manage the removal of risks to personnel, resource availability, performance, and compliance.
- Identifies and develops needed skills of technicians on their team in alignment with service design to maximize efficiency.
- Ensures technicians receive detailed guidance on specific tasks as needed and have access to on-the-job training opportunities to develop knowledge and skills through hands-on experience.
**_ Data Center Work Environment_**
- Conducts daily safety briefings, completes required safety training, and participates in on-site safety committees; ensures technicians are complying wit
-
Data Center Manager
il y a 1 mois
Paris, France Amazon Data Services France SAS Temps pleinPlease note that Data Center experience is not required, it will be a plus. - 3+ years of experience in IT operations or similar roles - 2+ years building strong, successful technical teams in a similar culture - Team, organizational and planning skills, as well as stringent time management skills to balance workloads in a complex and dynamic environment -...
-
Data Center Manager
il y a 1 mois
Paris, France Amazon Data Services France SAS Temps pleinAmazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team in one of our sites.We are currently expanding our infrastructure management team and we are looking for a manager with experience in people leadership, a strong technical understanding of IT operations,...
-
Data Center Technician Intern
il y a 1 mois
Paris, France Amazon Data Services France SA Temps pleinIn pursuit of or obtained IT Certification or Technical/Bachelors Degree within a relevant technical field such as Information Technology, Computer Hardware Repair or similar - English language Proficiency, both written and verbal - Can provide a Convention de Stage to undertake this internship - Holds the right to work in France before or by the...
-
Data Center Installation Technician
il y a 2 semaines
Paris, Île-de-France Amazon Temps pleinAmazon Web Services (AWS) is a world leader in cloud services, operating large-scale, high-density centers across the globe. We are expanding our technician teams within the EMEA regions and have openings for Installation Technicians. This is an entry level position and a unique opportunity to work in some of the most innovative and fast paced data centers...
-
Data Center Installation Technician
il y a 2 semaines
Paris, France Amazon Data Services France SAS Temps pleinAmazon Web Services (AWS) is a world leader in cloud services, operating large-scale, high-density centers across the globe. We are expanding our technician teams within the EMEA regions and have openings for Installation Technicians. This is an entry level position and a unique opportunity to work in some of the most innovative and fast paced data centers...
-
Data Center Security Manager, Dc Security
il y a 4 semaines
Paris, France Amazon Data Services France SAS Temps plein3+ years of experience within similar role in the public or private security industry. - 3+ years of continuous use of Microsoft Outlook, Power Point, Excel and Word - 3+ years of experience using data and metrics to improve processes and/or customer satisfaction - Must have participated in at least 3 incident management drills/ events They must have a...
-
Data Center Installation Technician
il y a 2 semaines
Paris, France Amazon Temps pleinDescription Amazon Web Services (AWS) is a world leader in cloud services, operating large-scale, high-density centers across the globe. We are expanding our technician teams within the EMEA regions and have openings for Installation Technicians. This is an entry level position and a unique opportunity to work in some of the most innovative and fast paced...
-
Data Center Security Manager, DC Security
il y a 4 jours
Paris, France Amazon Data Services France SAS Temps pleinAmazon Web Services offers a fast paced, fun, and exciting work environment. We continue to grow at an exponential rate and are looking for talented, bright, and driven individuals with a desire for professional growth and continuous learning experiences..For our data centers in the Paris area (“CDG Cluster”) we are looking for a Data Center Security...
-
Data Center Security Manager, DC Security
il y a 4 semaines
Paris, France Amazon Data Services France SAS Temps pleinAmazon Web Services offers a fast paced, fun, and exciting work environment. We continue to grow at an exponential rate and are looking for talented, bright, and driven individuals with a desire for professional growth and continuous learning experiences..For our data centers in the Paris area (“CDG Cluster”) we are looking for a Data Centre Security...
-
Data Center Security Specialist, Dc Security
il y a 1 mois
Paris, France Amazon Data Services France SA Temps plein1+ year of experience in a physical security role - 1+ years of incident response & crisis management experience - 1+ year of experience collecting, analyzing, and utilizing data to drive process and system improvements - Proficient in all Microsoft Office tools - Possess excellent verbal and written communication skills and ability to read, write and speak...
-
Data Center Infrastructure Delivery Intern
il y a 1 mois
Paris, France Amazon Data Services France SA Temps pleinIn pursuit of or obtained IT Certification or Technical/Bachelors Degree within a relevant technical field such as Information Technology, Computer Hardware Repair or similar - English language Proficiency, both written and verbal - Ability to work well with others in a team environment, displaying strong time management skills - Holds the right to work in...
-
ID Install Technician, Cabling Infrastructure
il y a 5 jours
Paris, France Amazon Data Services France SAS Temps pleinAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...
-
ID Install Technician, Cabling Infrastructure
il y a 5 jours
Paris, Ile-de-France Amazon Data Services France SAS Temps pleinAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...
-
ID Install Technician, Cabling Infrastructure
il y a 6 jours
Paris, France Amazon Data Services France SAS Temps pleinAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...
-
ID Install Technician, Cabling Infrastructure
il y a 5 jours
Paris, Ile-de-France Amazon Data Services France SAS Temps pleinAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...
-
ID Install Technician, Cabling Infrastructure
il y a 5 jours
Paris, France Amazon Data Services France SAS Temps pleinAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...
-
ID Install Technician, Cabling Infrastructure
il y a 6 jours
Paris, France Amazon Data Services France SAS Temps pleinAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...
-
Engineering Operations Technician
il y a 4 jours
Paris, France Amazon Data Services France SAS Temps pleinAWS Infrastructure Services (AIS) is currently seeking for an Engineering Operations Technician to serve as a technical resource to support Amazon within our mission critical Data Center. The position will help ensure overall availability and reliability in all electrical and mechanical infrastructure within the data center environment in a specific...
-
Engineering Operations Technician
il y a 5 jours
Paris, France Amazon Data Services France SAS Temps pleinAWS Infrastructure Services (AIS) is currently seeking for an Engineering Operations Technician to serve as a technical resource to support Amazon within our mission critical Data Center. The position will help ensure overall availability and reliability in all electrical and mechanical infrastructure within the data center environment in a specific...
-
Engineering Operations Technician
il y a 6 jours
Paris, France Amazon Data Services France SAS Temps pleinAWS Infrastructure Services (AIS) is currently seeking for an Engineering Operations Technician to serve as a technical resource to support Amazon within our mission critical Data Center. The position will help ensure overall availability and reliability in all electrical and mechanical infrastructure within the data center environment in a specific...
