Clinical Technical Ci Advisor

Il y a 5 mois


Toulouse, France Cochlear Ltd Temps plein

**Le conseiller technique clinique CI** est chargé de fournir une assistance clinique et technique à distance sur nos produits et la gestion des comptes. En tant que conseiller technique clinique CI chez Cochlear, vous jouerez un rôle central dans l'assistance à apporter aux professionnels de la santé, au personnel du terrain et aux patients porteurs d'un implant cochléaire.

Au sein de la division implant cochléaire de notre filiale française et en collaborant avec le pôle B2B et B2C qui composent le service client, vos missions principales seront:

- Apporter un support à l'équipe terrain en fournissant une assistance téléphonique technique/clinique et sur les réglages des implants cochléaires
- Suivre les procédures relatives aux réclamations clients
- Apporter un support sur les logiciels et les équipements de réglage
- Gérer le suivi des activités dans le CRM conformément aux procédures et polices internes.
- Assister le service client dans la résolution de problématiques terrain récurrentes
- Assister le terrain lors d'évènements avec les hôpitaux, rencontres de professionnels ou de patients
- Participer et contribuer activement aux réunions transversales et d'équipe.
S'engager dans des évènements EMEA, forum, et réseau afin de rester au fait des tendances et développements de l'industrie

Idéalement, vous répondez aux exigences suivantes:

- 2 à 3 ans d'expérience sur un poste similaire idéalement dans un secteur d'activité réglementé.
- Orientation process et sens du service clients
- Anglais confirmé
- Gestion des priorités et réactivité
- Rigueur
- Force de proposition
- La connaissance d'un ERP et d'un CRM sont des atouts



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