German Customer Services Associate
il y a 1 semaine
We are looking for a Customer Services Associate who speaks German to be based in either Grenoble, France or Cirencester UK
You must be able to converse in German or be native - put your learning into practice
The Customer Services Associate ensures that our customers (hospitals and health / medical centers) have the 1st Class customer service experience with our products (hip and knee implants) and instrument kits.
Are you looking to start a challenging career?
Do you want to work for an organization that changes people’s lives by making and supplying hip and knee implants to patients worldwide?
Do you like working in a team and providing excellent customer service?
Are you willing and keen to learn, with a strong work ethic?
Previous experience in customer service would be ideal (retail assistant?) but more importantly, someone who has a customer-centric attitude is well organized with excellent communication skills.
You will need to be either permanently based in the UK or France and have a valid work permit / VISA
You will be working closely with our supply chain, finance, and sales team within the customer service team. This permanent full-time (37.5 hours a week), 5 days a week (Mon - Fri) hybrid position which includes 2 -3 days a week based in Grenoble France, or Cirencester, UK
As the Customer Services Associate you will be working within the customer services team maintaining key inputs and customer master requirements.
You will need to be good at working in a team with proficiency in the Microsoft Office suite, and able to work to deadlines and be comfortable with deliverable daily objectives.
The key responsibilities of the Customer Services Associate are to:
- Manage the administration of customer requirements, in the core business systems (SAGE).
- Enter and audit orders in a timely and right-first-time manner.
- Investigation, route cause analysis, and issue of credit notes
- Return Goods Authorisation (RGA)
- Order acknowledgements.
- Manage, update, and maintain master customer information with accuracy.
- Own and manage the customer services Standard Operating Procedures (SOP’s)
- Ensure Customer Service KPIs are met to ensure the best customer experience.
- Provide quotes.
- Deal with new customer inquiries and account set-up paperwork.
- Manage customer rebates.
- Support with internal and external audits where required.
You will be working with great people - Connect your career ambition to our vision, our products, and our people can change people’s
Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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