Customer Care Officer

il y a 4 jours

Genas, France DNV Temps plein

Local Unit & Position Description:
As part of a replacement, we are looking for a Customer Care Officer who will contribute to the implementation of our operations.

The Customer Care Officer will support the quality department by monitoring customer satisfaction, analyzing complaints and internal non-conformities, and organizing accreditation audits.

He/she will join a dynamic team that likes to work in a good atmosphere, on a human scale but with the possibility of working with our other international units.

**Responsibilities**

The administrative assistant will be responsible for:

- Support for internal process and customer care activities
- Communicate continually with clients and auditors
- Support certificate issue process
- Depending on the profile, work on complex project

Position Qualifications:
**Competences and knowledge**
- Minimum experience in administrative activities, customer service or back office is preferred.
- Preferred bachelor degree
- Languages: fluent French and fluent English
- Excellent written and oral communication skills
- Strong organizational skills and the ability to multi-task
- Excellent time management skills and ability to prioritize work
- Good knowledge and ability to work with the MS office

Company & Business Area Description:
DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are one of the world’s leading certification, assurance and risk management providers. Whether certifying a company’s management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.

Equal Opportunity Statement:
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity

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