Customer Quality Director Emea Consumer
il y a 2 jours
DIRECTEUR QUALITE CLIENTS EMEA CONSUMER (H/F)
France - Remote
Avec la Qualité Opérations Usines et les Affaires Réglementaires, la Qualité Client représente le 3e pilier du département End-to-End Quality Consumer EMEA.
Le (/la) Directeur (/trice) Qualité Clients est chargé(e) de la gestion de la relation qualité entre McCormick et l'ensemble du portefeuille de clients pour le périmètre Produits de Grande Consommation EMEA. Le poste vise à soutenir de manière proactive les objectifs de croissance de l'entreprise tout en sécurisant le périmètre déjà existant. Il assurera la mise en œuvre des programmes permettant à McCormick de répondre et de soutenir efficacement les attentes des clients en matière de qualité, tout en garantissant la conformité aux politiques et procédures de qualité du Groupe.
**RESPONSABILITÉS**:
- Pour l'ensemble de nos produits de grande consommation en EMEA, être le principal interlocuteur qualité vers nos clients, répondant à leurs exigences spécifiques et incluant une communication proactive régulière pour renforcer la relation client
- Concevoir et piloter un programme de supériorité de nos produits en EMEA - avec un focus sur la France - en partenariat avec les autres départements et couvrant l’ensemble de l'expérience client (produit, emballage, services,..)
- Développer des relations externes avec les entreprises FMCG sur l'expérience consommateur (benchmark) afin de deployer les meilleures pratiques chez McCormick
- S'assurer que les besoins des clients sont bien pris en compte en interne (usines, equipes commerciales,..) en influençant ou en conduisant le changement le cas échéant
- Piloter le processus de performance Qualité Clients, incluant la mise en place des revues, des reportings et d’audits.
- Piloter le processus de reclamations Client, en collaboration avec les équipes Qualité Usines et les autres départements, le cas échéant
- Piloter le déploiement en interne des exigences et specifications clients, en collaboration avec notre équipe Services Partagés.
- Représenter l’ensemble de la fonction Qualité McCormick auprès des clients en cas d’incident Qualité : traçabilité, qualité opérationnelle, interprétation des analyses et aspects réglementaires
- Membre de la Communauté de Pratique EMEA Qualité Client et du CODIR Qualité EMEA Consumer
**QUALIFICATIONS SOUHAITEES**:
- Diplôme en Industries agroalimentaires / Science des Aliments (ou équivalent)
- Minimum 5 ans d'expérience dans des fonctions Qualité en Industries Agroalimentaires (Responsable Qualité Site / Gestion de clients)
- Langues : Français et Anglais requis, une langue supplémentaire serait un plus
- Connaissance produits (Herbes et Epices).
- Compétences additionnelles : leadership, communication, influence, négociation, gestion de projets
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