Field Service Technician France
il y a 4 semaines
SPECTRO is one of the worldwide leading suppliers of analytical instruments, employing optical emission (Arc/Spark OES, ICP-OES) and X-ray fluorescence spectrometry (XRF) technology, used for the elemental analysis of materials in industry, research and academia. SPECTRO is a member of the AMETEK Materials Analysis Division.
The Field Service Technician must perform both complex and basic on-site customer support activities involving the installation, maintenance, repair, hardware integration, hardware and software upgrades, troubleshooting, and training on products at customer sites in a timely and cost-effective manner. Instruct customers in the operation and maintenance of the systems and serve as company expert with customers on administrative and technical matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.
- Make recommendations on improving existing testing, maintenance and training procedures.
- Perform remote support as required for customers and service engineers.
- Follow escalation protocol, follow up on the issues, as well as escalations from other service engineers.
- Check out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action.
- Answer complex technical questions on equipment and work with customers to troubleshoot problems.
- Represent company in dealings with customer and is responsible for customer satisfaction. May oversee all service activities for a specific customer.
- Prepare and submit expense and service reports timely ad accurately.
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