Fp Digital Analyst

The Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

**Job title**:  FP Digital Analyst

**Purpose of the job**: support the digital transformation in the FP division with a particular focus on the commercial area by collaborating with IT in delivering digital solutions that meet customer needs, drive business growth, create efficiencies in the employees ’ways of working to “make doing business with kp easier”. Digitalize reporting for the Customer Service and Sales Leadership Teams with actionable and customer centric insights.

**Key tasks and responsibilities (max. 5)**:
**1) Understand Customer needs/pain points**: acts as the voice of the customer within the digital product development process. Gather insights, conduct market research, and analyze data to understand customer preferences, pain points, and behaviors in the digital realm.

**2) Define requirements and prioritize them**: with a deep understanding of customer needs and business goals, make decisions about what features to include, when to release them, and how they align with the overall product strategy.

3) Be an advocate of an agile mindset in delivering minimum viable products meeting quality standards and delivers a seamless user experience. Collaborate with designers and developers to translate customer needs into user-friendly interfaces and functional features and drive the continous improvement roadmap by data driven experimentation and testing

4) Development, implementation and maintenance of the digital dashboards, customer service daily dashboards and monthly scorecard in strong coordination with FP Sales Commercial Excellence. Consolidation of global reports. Ensure that actionable insights from reporting are shared across the Customer Service community, and support CS leadership in tracking the execution of Orders (S&OE) and any other planned action.

**Management responsibility**:
No direct reports but serves as a bridge between various stakeholders.

**Strategic impact**: Based on Analysis of customer needs, co-creates with business and IT leadership the digital products roadmap. Ensures digital pilots are delivered in time, in full, in compliance with internal and external norms, efficiently and always led by a Sales Growth imperative. Mateine Digital Dashboards to provide insights to the Commercial leadership team

Functional knowledge and technical skills within own and other areas:
A clear understanding of Customer Journeys mapping and digital solutions development in B2B is a key success factor, previous experience in Sales or Customer Service is preferred. Very good knowledge of MS Office. Salesforce ERPs (SAP, E1) and project management tools (Jira, Miro,...) experience is desirable. Experience in creating data models and reports in Power BI is also derirable. Data literacy is a must and data quality management is a plus. Natural problem solver displaying collaborative spirit. Proficient in English verbally and in writing.

**Educational requirements/qualifications and experience**:
Undergraduate degree (preferably in engineering, business or computer science). Any digital cross functional and global experience, digital experience and education and multi-language back-ground are a plus.

**Key competencies**:
Customer centricity, be able to prioritize, connect business strategy and technical development, being able to create buy-in from peers and top management. Attention to details, perfectionist. Proactivity, with strong communication skills. Ability to manage complexity. Collaborative: willingness to interact and work with others, team player. Multicultural understanding. Initiative and sense of responsibility. Hands-on, solution-oriented, analytical, trustworthy.

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender