Field Service Supervisor

Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

We are looking for a Field Service Supervisor to lead a team of field service technicians and coordinates all troubleshooting and repairs of all Flowserve and Non-Flowserve valve & actuator products for customers in industries such as oil and gas, chemical, nuclear, coal, mining and water/wastewater industries.

The job also involves coordination with QRCs and CSCs in EMEA region and train their Field service technicians, create a pool of resources that are available to customers outside of their region, in case of demand. Scope of work includes T/A tracking and coordinating T/As in EMEA region.

Customers are based onshore and offshore. This position requires an experienced senior engineer / technician who can provide confident expertise in the face of operational problems. The Field Service Manager will plan / assign repair and installation of equipment, oversee start-up, conduct maintenance, and monitor the performance of products at our customers’ locations. While the technician may be the only Flowserve representative on site, they can call upon the resources of Flowserve’s Field Service and/or Service Engineering Team to ensure that our products are operating at peak performance. The position is on-the road most of the time and is organizationally based in the global Quick Response Centre (QRC) network or any of the major Flowserve valve manufacturing sites.

**Responsibilities**:

- Actively support a positive HSE culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard free work environment. Work according FLS and Customer safety regulation and rules. Responsible for organization of required equipment (tools, PPE,...).
- Make direct, in-person service calls in response to customer requests.
- Assess mechanical / instrument / Electric related problems and take actions to resolve promptly.
- Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
- Ensure that equipment is installed successfully and on schedule.
- Check equipment prior to start-up and assess start-up performance.
- Work side-by-side with our customer’s personnel, and lead work crews as required.
- Monitor the maintenance and performance of Flowserve equipment.
- Train customers in the proper procedures for operating and maintaining Flowserve products.
- Identify field service sales opportunities for sales to follow up, quote and presentation to the customer.
- Collaborate with Flowserve Sales Engineers to ensure a coordinated approach to serving our customers.
- Collaborate effectively with the supporting organizations of Flowserve, including the repair centers and commercial organization.
- Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged using Flowserve designated systems and processes.
- Supervise and perform Inspections and testing on customer site, workshop or third-party repair facility.
- Perform start up troubleshooting on site or via online support.
- Inspection / reporting of damaged claimed valves on site.
- Perform last minute risk analyses, risk assessments on site.
- Regular contact with the local base as well as all th