Field Issue Manager Zev

il y a 2 semaines

ThaonlesVosges, France Garrett Advancing Motion Temps plein

Join Our Team as a Field Issue Resolution Manager for Zero Emission Vehicles Products

Are you passionate about resolving customer concerns swiftly and effectively? Do you thrive in a dynamic environment where problem-solving is key? We're looking for a proactive Field Issue Resolution Manager to ensure our customers receive top-notch support throughout the product lifecycle.

**Responsibilities**:

- Lead problem-solving initiatives utilizing methodologies like Automotive 8D, DMAIC, or other Six Sigma tools.
- Coordinate with cross-functional teams including Laboratories, Engineering Services, Product Experts, Manufacturing Plant, and Supply Base to expedite issue resolution.
- Collaborate with Electric Boosting and Fuel Cell Compressor GBE counterparts to address issues and incorporate lessons learned for continuous improvement.
- Evaluate drawings, specifications, and testing data to ensure product compliance and quality.
- Identify cross-functional resources required for product analysis and leverage them effectively.
- Conduct technical data analysis, deep dives, and generate comprehensive reports.
- Communicate technical information to non-technical stakeholders.
- Interface with customers to provide updates on issue resolution status.
- Utilize data analysis tools to identify actionable patterns and interpret reliability estimates.
- Understand production methods and processes for Mechatronic products, particularly when integrated into vehicle systems.

**Requirements**:

- Bachelor's degree in engineering with a minimum of 8 years' experience in Automotive Mechatronic engineering.
- Proficiency in problem-solving techniques and root cause analysis.
- Strong computer skills including Power Point and Excel.
- Exceptional leadership and communication abilities.
- Ability to conceptualize and document new issues effectively.
- Experience in Mechatronic product analysis is preferred.
- Bilingual proficiency in English; German is a plus.
- Knowledge of IATF 16949 Quality Management System requirements is advantageous.
- Six Sigma Green Belt certification is a bonus.

**At Garrett you will find**:

- Pioneering automotive technology
- Working on interesting engineering challenges
- Freedom to implement creative solutions
- Professional growth opportunities
- Skillful, supportive team
- Attractive package
- Working in a friendly, international environment

This is an exciting time to join Garrett Motion Garrett is one of the automotive industry’s most iconic brands, a global innovator and technology leader that enables vehicles to be cleaner, more efficient and connected. With a nearly 70-year legacy, we serve customers worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.

Our comprehensive portfolio of emission-reducing and zero-emission solutions advance sustainable motion, from world-class turbocharging and electric boosting technologies for hybrids, to electrified powertrains and automotive software.

With innovations that combine the best of mechanical and electric, Garrett is redefining zero-emission automotive technologies.

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