Product Support
il y a 4 semaines
**What You'll Do**:
- Become an expert on Via - develop a nuanced understanding of our technology, use cases, and best practices
- Provide outstanding support to Via’s partners through fast, high quality ticket resolution, enhancing their experience with our platform
- Work cross-functionally with teams in Product, Engineering, Operations and Partner Success teams
- Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points and ways to advise them to constantly improve our deployment results
- Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives
**Who You Are**:
- Native-level of French, the language in which you will support our partners, and fluent in English, which you will use to communicate with our international team
- Empathy: the best way to succeed in this role is to be able to put yourself in our partners’ shoes
- Prioritization skills: you might be investigating several tickets at any point in time and need to ensure you juggle them appropriately and escalate them when necessary
- Strong communication skills: you know how to find the best tone for each situation
- Problem solving and entrepreneurship: you don’t accept the status quo and are always looking for creative solutions
- Meticulous and vigilant, with a high level of attention to detail, process-oriented and analytical
- Nice to have but not necessary: experience familiarizing yourself with software tools, teaching others about it and resolving issues for clients.
**What We Offer**:
- Trust and autonomy: we know which challenges we want to tackle but we will let you decide how to approach them -and be ready to support you along the way
- A stimulating environment: meet impact-driven managers and colleagues with whom to discuss the best approaches to improve our mobility solutions
- Long-term career opportunities: whether you grow your expertise by tackling new issues or decide to explore a new career path, we’re in it for the long run.
- Impactful work: we are having an influence on the ability of people to move around and access more opportunities in over 35 countries.
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