Bilingual Client Advisor Dutch/english
Il y a 3 mois
**16.09.2024**
Bilingual client advisor Dutch/English (W/M)
Contract type: Regular position
Country/Region: France
City: PARIS, Île-de-France
Job: Sales Development & Retail Support
**Experience**:
Company: HERMES SELLIER
***
Job description
Hermès is looking for a bilingual customer advisor, bilingual in Dutch and English for its European e-commerce entity and customer relation center.
**Who are we?**
The European e-commerce entity is responsible for the online distribution of Hermès products in 17 European countries, as well as the customer service for European stores. The Hermès Distribution Europe team currently consists of more than 70 people divided into five teams: e-Retail Merchandising, Finance and Projects, Traffic Acquisition and Data Performance, HR, and e-Retail Management.
Within the e-Retail Department, you will work in one of the front office teams made up of 50 client service enthusiasts who operate on two levels:
- Management from A to Z of the relationship with our European e-commerce customers.
Single point of contact for end customers wishing to contact European stores.
**What will your mission be?**
As an ambassador for Hermès, you will be entirely dedicated to the satisfaction of the end customers of our House, both in e-commerce and retail.
You will join a multicultural team and particularly the one in charge of Northern European countries (UK, Benelux, Nordics). Our human-sized environment favors a close-knit management, based on collaborative work, team spirit, and mutual support.
**What will your daily life look like?**
In a multilingual and multitasking context, you will be the single point of contact of our customers. Your main missions will be the following:
1/ Follow-up from A to Z of interactions with our European e-commerce customers
- Receive, analyze, green-light, and follow up on European e-commence orders until they are received.
- Make outgoing calls in order to have a proactive approach towards certain clients of the House, in a spirit of service.
- Be a driving force behind any initiative aimed at improving the e-commerce customer experience.
2/ Single point of contact for end customers wishing to contact European stores
- Handle inbound calls for stores:
- Assist our customers contacting our stores, guide them, and offer them a qualitative and seamless omnichannel experience.
- Ensure, as a point of contact, the quality of the relationship with our clients, but also with our stores, in a spirit of service.
- Provide most extensive product information to customers (characteristics, availability, reservations, and so on), or any other useful information, communicate on procedures (purchases, returns, exchanges), and ensure follow-up with the store concerned.
**Is this job for you?**
- Empathetic and kind, you have a strong sense of service, and put customers at the heart of your concerns. Keen on tailor-made solutions, you have strong interpersonal skills, and excellent oral and writing skills in Dutch and English.
- Assertive, you have a capacity of analysis, autonomy, very good stress (dispute resolution) management skills, and a sharp sense of priorities.
- You show agility with office tools.
- You appreciate teamwork and are recognized as a great team player.
- You have experience in the hotel, retail, or e-commerce sectors, and/or have a background in these areas. Experience in dealing directly with a demanding and international clientele would be an asset.
**Contractual information**
- Fixed-term and permanent contracts, 35 hours and 30 minutes a week, based in Paris (12th arrondissement).
- Working days: Monday to Friday, with one Saturday worked per month.
About the Hermès Group
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
About the entity
Division d’Hermès Sellier, Hermès Distribution Europe assure, opérationnellement, la distribution en ligne des produits Hermès dans 17 pays européens ; et assure (ra) le service client de l’ensemble des succursales de la zone.
Organisée en 5 pôles (CRC, Finance & Opérations, e-retail merchandising, Traffic & Performance et RH), cette division joue un rôle central dans la transformation omnicanale du Retail européen
-
Cdd- Bilingual Client Advisor Dutch/english
il y a 4 semaines
Paris, France HERMES SELLIER Temps plein**16.09.2024** CDD- Bilingual client advisor Dutch/English (W/M) Contract type: Regular position Country/Region: France City: PARIS, Île-de-France Job: Sales Development & Retail Support **Experience**: Company: HERMES SELLIER *** Job description Hermès is looking for a bilingual customer advisor, bilingual in Dutch and English for its European...
-
Cdd- Bilingual Client Advisor Dutch/english
il y a 1 mois
Paris, France Hermès Paris Temps pleinCDD- Bilingual client advisor Dutch/English (W/M)At a glance Job Category - Sales development & Retail Support - Customer Services - Years of Experience - ORA_1_TO_2_YRS_EXP - Contract Type - Unlimited contract - Job Schedule - Full time - Locations - HERMES SAINT ANTOINE - Legal Employer - HERMES SELLIER - Posting Date - 09/16/2024, 03:43 PM - About the...
-
Trilingual client advisor Dutch/English/French
Il y a 5 mois
Paris, France Hermès Temps pleinHermès is looking for a trilingual customer advisor, bilingual in Dutch and English for its European e-commerce entity and customer relation center. Who are we? The European e-commerce entity is responsible for the online distribution of Hermès products in 17 European countries, as well as the customer service for European stores. The Hermès...
-
Dutch Financial Advisor
Il y a 5 mois
Paris, France Atlean World Temps pleinYour Next Job, Without Boundaries! We are offering a great work experience in Athens, Greece for a role as a Dutch Financial Advisor. **Why a Financial Advisor role is great for your professional and personal development**: - Live in Athens and embrace multicultural experiences - Represent a global brand that supports customers to reach the "debt-free...
-
Customer Care Representative
Il y a 5 mois
Paris, France David Kennedy Recruitment Temps pleinDavid Kennedy Recruitment is working with a leading French based BPO who are growing their internal Automotive Customer Support department. Position: Customer Care Representative (Dutch speaking) Location: Gennevilliers, France Work Model: On-site Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Incoming and outgoing calls (in the...
-
Bilingual Customer Advisor Representative In Lisbon WRelocation Bonus
il y a 4 semaines
Paris, France Cross Border Talents Temps pleinWe are seeking a motivated and customeroriented individual to join our team as a Customer Advisor Representative in Lisbon Portugal. The relocation package includes flight reimbursment airport pickup option to have accommodation included and a paid flight to your home destination once a year. We are looking for any of the following languages at C1/C2...
-
English-speaking Teacher
Il y a 6 mois
Paris 5e, France Bilingual Montessori School of Paris-Penrith education Temps pleinWe are currently looking for an English-speaking teacher for one of our fast growing Elementary classes. Our network of alternative bilingual schools have a precise pedagogical triptych: - Active teaching methods focused on the development of the child's confidence, autonomy, ability to learn and individual rhythm, including Montessori pedagogy. - A...
-
Customer Care Representative
Il y a 5 mois
Paris, France JUJUR Temps pleinPosition: Customer Care Representative (Automotive) Location: Gennevilliers, France Work Model: On-site Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Incoming and outgoing calls (in the languages needed) - General information requests: basic questions regarding dealerships location, cars, options, warranty etc. - Complaint management:...
-
English Teacher
Il y a 5 mois
Paris, France Mômji Temps pleinEvery year, we offer 2500 jobs for native or bilingual speakers: do you speak English, German, Spanish, Chinese ? With Mômji, it’s quick and easy to find a job in your native language! **Job description**: - Teaching - English to 1 child, - District: 75016 Paris, - Reference: 213333. **Requirements**: - Previous experience in language teaching, - No...
-
After-school Bilingual Nanny in Paris 7ème
Il y a 5 mois
Paris 7e, France Bilingual Nannies Agency Temps pleinAn American family is looking for a French-speaking nanny with strong English for their 9yo boy and 5yo girl. The children attend a bilingual school and the primary focus of the position is to care for the children’s safety, establish healthy routines and increase the children’s exposure in French and help them speak it more comfortably. The nanny will...
-
Client Advisor
Il y a 5 mois
Paris, France 360 Talent London Temps plein**CLIENT ADVISOR - LUXURY FASHION BRAND** **PARIS CENTRAL AREA** **About**: - French Luxury Couture brand - Attention to details, quality design and real craftsmanship - Value of excellence, heritage and tradition **Responsibilities**: - Build and maintain a loyal client base, and retain customer loyalty by providing clients with personalized service -...
-
Nanny - English (M/F)
Il y a 3 mois
Paris, France Mômji Temps pleinAre you bilingual and do you love children? Mômji has the perfect job for you! Become a Nanny with Mômji, France's leader in foreign language Childcare ! **Job description**: - Babysitting 2 children in English - Reference: 221481 **Requirements**: - Previous experience with children required (formal or informal), - No diploma required, - No minimum...
-
Cdd- Trilingual Client Advisor
il y a 1 mois
Paris, France Hermès Paris Temps pleinCDD- Trilingual client advisor Spanish/English/French (W/M)En bref Catégorie d'emploi - Développement Vente & Support Retail - Service Client - Years of Experience - Beginners accepted - Contract Type - Limited contract - Horaire de travail - Temps plein - Lieux - HERMES CARROUSEL - Société juridique - HERMES SELLIER - Date de publication - 07/08/2024...
-
Childcare - Part-time English (M/F)
Il y a 6 mois
Paris, France Mômji Temps pleinEvery year we offer 2,500 part-time jobs for native or bilingual speakers: do you speak English, German, Spanish, Chinese ? With Mômji, it’s quick and easy to find a job in your language! **Job description**: - Babysitting 1 child in English - Reference: 205223 **Requirements**: - Previous experience with children required (formal or informal), - No...
-
After School Nanny in English
Il y a 3 mois
Paris, France Momji Temps pleinEvery year, we offer 2,000 jobs for native or bilingual nanny : do you speak English ? Find a flexible and fulfilling job! With Mômji, it’s quick and easy to find a job in your native language! **Job description**: Momji is looking for an english nanny in PARIS(16) for 8 hours work a week to look after 1 child(ren). **Start date**: 13/09/2024 **Your...
-
Client Advisor
Il y a 6 mois
Paris, France 360 Talent London Temps plein**CLIENT ADVISOR - LUXURY FRAGRANCE BRAND** **DEPARTMENT STORE - PARIS** **About**: - Contemporary and emblematic Luxurious fragrances - Attention to details, precursor of an art of living through the senses - Value of excellence, heritage and tradition **Responsibilities**: - To deliver agreed sales KPI’s for the store - these KPI’s will focus on...
-
Client Advisor
Il y a 6 mois
Paris, France 360 Talent London Temps plein**CLIENT ADVISOR - LUXURY FRAGRANCE BRAND** **BOUTIQUE / DEPARTMENT STORE - PARIS CENTRAL AREA** **About**: - Contemporary and emblematic Luxurious fragrances - Attention to details, precursor of an art of living through the senses - Value of excellence, heritage and tradition **Responsibilities**: - To deliver agreed sales KPI’s for the store - these...
-
English-speaking Activity Leader in a Bilingual
Il y a 6 mois
Paris 18e, France Crèche Plume Temps plein**Crèches Plume Bilingues is seeking an anglophone to lead activities in our nursery in Le Perreux. This position is from Monday through Friday in the mornings.** **Company description** Plume is a bilingual childcare company made up of a network of small nurseries. We have lots of dreams for the future and a terrific amount of good mood and happiness to...
-
After School Nanny in English
Il y a 3 mois
Paris 13e, France Momji Temps pleinEvery year, we offer 2,000 jobs for native or bilingual nanny : do you speak English ? Find a flexible and fulfilling job! With Mômji, it’s quick and easy to find a job in your native language! **Job description**: Momji is looking for an english nanny in PARIS 13E ARRONDISSEMENT(13) for 3 hours work a week to look after 0 child(ren). **Start date**:...
-
Dutch-speaking Sales and Marketing Specialist
il y a 1 mois
Paris, Île-de-France Cross Border Talents Temps pleinUnlock Your Potential in BarcelonaImagine a career that combines creativity, growth, and digital sales in one of Europe's most vibrant cities. As a Dutch-speaking Junior Campaign Specialist, you'll dive into a role that blends innovation and impact, focusing on Google Ads to assist clients and create effective campaigns. This position offers a unique blend...