Digital Advisor
il y a 2 semaines
**Position**:
TASKS AND RESPONSIBILITIES:
- Provide a positive, courteous, and pleasant client experience by incorporating all core
brand values and integrity throughout each interaction.
- Consistently provide a highly professional approach and outstanding service in order to
media and/or written correspondence.
- Escalate any client issues that require further resources to appropriate supervisor to ensure
resolution is satisfactorily met.
- Ensure that all client communications are handled in line with Dior policies and processes.
- Demonstrate and share brand awareness, storytelling and product knowledge when
communicating with clients.
- Ensure qualitative monitoring and updating of customer information, accordingly to the
Dior tools, to retain actual customers and detect new high potential ones
- Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client experience )
- Recommend new and innovative approaches to address client concerns and share
successful ideas within the team and department.
- Develop excellent working relationships within the Dior network.
**Profile**:
- Education and experience:
- Bac+2 required from a higher education
- Previous experience in luxury (client service, boutiques, hotels, or concierge)
- Languages
- On top of English, additional language mandatory: German or Dutch
- Hard Skills:
- Proficient in Microsoft Office
- Salesforce knowledge a plus
- Soft skills & motivation:
- A passion for Christian Dior and our collections
- Strong sales negotiation skills
- Able to multi-task and prioritize competing tasks
- Able to work a varied schedule
- Clear demonstration of a client-first mind-set
- Highly motivated, energetic, and inspirational team player
- Strong knowledge in fashion trends
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